Executive Meetings Coordinator

3 weeks ago

Miami, United States DoubleTree by Hilton Miami Airport Convention Center Full time
Executive Meetings Manager

Job Summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking a highly skilled Executive Meetings Manager to join our sales team. As an integral part of our team, you will be responsible for working with smaller groups and meetings, focusing on delivering exceptional customer service and achieving targeted revenue goals.

Key Responsibilities:

  • Answering telephone inquiries and qualifying clients for meetings and events
  • Booking repeat business by building long-term client relationships
  • Comfortable with hotel site inspections and client presentations
  • Working closely with the banquet department on operations and event execution
  • Providing overall direction, coordination, and ongoing evaluation of operations
  • Detailed execution of all banquet event orders for groups and meetings
  • Monitoring group room blocks and pick up, generating detailed resumes for operating departments
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups

Requirements:

  • At least 4 years of progressive hotel sales experience or a 4-year college degree and at least 2 years of related experience
  • Must have a valid driver's license in the applicable state
  • Must be skilled in Windows, Company-approved spreadsheets, and word processing
  • Physical requirements: long hours sometimes required, light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

General Requirements:

  • Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
  • Attend all hotel required meetings and trainings
  • Participate in M.O.D. coverage as required
  • Maintain regular attendance in compliance
  • Maintain high standards of personal appearance and grooming, which include wearing nametags
  • Comply with standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to maintain confidentiality of information
  • Perform other duties as requested by management

Duties and Functions:

Additional responsibilities will include but are not limited to:

  • Answering telephone inquiries and qualifying clients for meetings and events
  • Booking repeat business by having a track record of long-term client relationships
  • Comfortable with hotel site inspections and client presentations
  • Work closely with the banquet department on operations and event execution
  • Ability to quickly evaluate alternatives and decide on a plan of action
  • Provide overall direction, coordination, and ongoing evaluation of operations
  • Detailed execution of all banquet event orders for the groups and meetings
  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments
  • Ability to work with outside vendors to ensure client satisfaction for all events/groups

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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