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Medical Front Desk Coordinator

1 month ago

Freehold, New Jersey, United States Advanced Orthopedics and Sports Medicine Institute Full time

Job Summary

The Medical Front Desk Associate serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of patient/visitor arrival. This role is responsible for managing patient flow in the office, by moving patients through a predetermined schedule of appointments, triaging patients according to the state CDC guidelines.

Responsibilities

  • Greet all patients and visitors when they arrive.
  • Issue correct paperwork, including all consent forms to patient, guardian visitors and vendors.
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
  • Review and complete all Outcomes Based Electronic Research Database (OBERD) questions daily.
  • Give patient necessary paperwork for procedures, prescriptions or therapy as ordered by the doctor.
  • Answer patient questions and provide assistance with Kiosks when necessary.
  • Escort patient to the Pods waiting area.
  • Scan all documents into patient charts and empty the fax in-box.
  • Clean and disinfect patient area and kiosks after every patient use.
  • May assist other staff members with their duties as workload dictates.
  • Empty the recycle bin, shut down lobby TV's and any other devices as required, daily prior to leaving.
  • Contribute to team effort by accomplishing related results as needed.
  • Travel to appropriate office as assigned by Practice Manger, if required.
  • Lock the lobby door after the last patient, prior to leaving.
  • Perform other duties as assigned by the Supervisor/Office Manager.

Requirements

  • Authorized to work in the US without sponsorship.
  • Minimum High School Degree.
  • One year experience in a healthcare organization.
  • Computer literacy required.