Teller Associate

First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County.

We are seeking a highly skilled Teller Associate to join our team. As a Teller Associate, you will be responsible for accurately and efficiently processing and recording routine transactions for members, including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.

Key Responsibilities:

• Comply with and follow Bank Secrecy Act regulations
• Record all transactions promptly, accurately and in compliance with the Credit Union's procedures
• Ensure compliance with all internal controls and established policies
• Post transactions to member accounts accurately and maintain member records/confidentiality
• Cash handling - deposits and withdrawals. Verify for counterfeit currency
• Identify members, validate and cash checks
• Accept checks and cash for deposit, checking the deposit slip for accuracy, and verifying checks for authenticity and negotiability
• Perform service for members such as ordering loan coupons, checks, preparing cashier's checks, temporary checks, gift cards and issuing ATM/Debit cards
• Place holds on accounts in accordance with Credit Union policy and procedures
• Receive and verify loan and VISA payments
• Complete transfers, vouchers, and fees
• Receive and process night and mail deposits
• Verify ATM machines are free from tampering, processing deposits and settling the ATM
• Attempt to resolve issues and problems with member accounts
• Process daily totals and balancing currency, coin, and checks in cash drawer. Prove out at the end of the day
• Assist with opening and closing the branch, by following the Credit Union's procedures
• Open new memberships, new deposit and checking accounts of all kinds, and explain these products to members as required
• Promote all Credit Union products and services to members, referring them to the appropriate person/department, and taking applications
• Make referrals to the Investment & Retirement Center
• Provide notary service if licensed
• Be proficient in the migration of members to the digital channels of the Credit Union
• Other duties may be assigned

Requirements:

• Successfully complete all mandatory compliance courses (i.e. Bank Secrecy Act, etc.)
• Superior customer service skills
• Requires full knowledge of credit union products and services
• High level of interpersonal skills
• Good reasoning ability/problem solving skills
• Solid math skills - able to compute rate, ratio, and percentages
• Team oriented - contributes to building a positive team spirit
• Leadership - Motivates, assigns and assists Tellers in daily work
• Quality - Demonstrates accuracy and thoroughness
• Quantity - Meets productivity standards; works quickly
• Punctual – Ability to be on time and ready to work as scheduled
• Speaks clearly and has strong written and verbal communication skills
• Good computer skills
• Credit Union University, Product & Service Training
• High school diploma or general education degree (GED)
• Two years of Teller and/or Desk Experience
• Works 2-3 Saturdays a month

Additional Information:

As a First Financial employee, you'll enjoy a challenging work environment. Our benefit package includes Medical, Dental, Rx, Vision, Life Insurance, 401K Plan and Pension Plan

Equal Opportunity Employer/Veterans/Disabled