Customer Service Liaison

2 weeks ago


Racine, Wisconsin, United States CNH Industrial Full time

Customer Contact Specialist

Overview:

At CNH Industrial, we are committed to enhancing the agricultural and construction sectors through innovation and a customer-centric approach. Our team is dedicated to empowering employees to contribute positively to the industry.

As a Customer Contact Specialist, you will be instrumental in nurturing customer relationships and addressing overdue accounts to maintain high levels of customer satisfaction.

We pride ourselves on fostering a diverse and inclusive environment that prioritizes both customer success and employee development.

Key Responsibilities:

  • Manage and resolve overdue customer accounts
  • Evaluate customer data to propose alternative payment solutions
  • Handle customer inquiries through various communication channels
  • Work collaboratively with cross-functional teams to address customer issues
  • Achieve established performance metrics and objectives

Required Qualifications:

  • Associate's degree in a relevant business discipline
  • Minimum of 1 year experience in Customer Service or Collections
  • Ability to work a flexible schedule
  • Strong problem-solving abilities and meticulous attention to detail
  • Proficient in Microsoft Office and experience in a call center environment

Employee Benefits:

We offer a robust benefits package that includes health, dental, and vision insurance, along with a 401k plan. Employees can also take advantage of paid time off, flexible work arrangements, and opportunities for professional growth.

Diversity and Inclusion:

CNH Industrial is proud to be an equal opportunity employer, embracing diversity and inclusion within our workforce.



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