Customer Support Supervisor
2 weeks ago
Compensation: Pay ranges from $28 to $35 per hour, translating to an annual salary of $69,000 to $86,000, inclusive of bonuses.
Location: Kenosha Branch
Address: 12355 Uline Way, Kenosha, WI 53144
At Uline, we pride ourselves on delivering exceptional customer service. As the Customer Service Team Lead, you will play a crucial role in training and empowering our representatives to become adept problem solvers, ensuring a swift, friendly, and customer-centric experience that our clients appreciate.
1. Mentor and guide Customer Service Representatives in various aspects, including product knowledge, company policies, and performance metrics.
2. Assess customer interactions via phone, email, and other channels to evaluate quality, monitor outcomes, and provide constructive feedback for enhanced performance.
3. Offer insights to management regarding process enhancements that boost efficiency and elevate customer satisfaction.
4. Conduct team meetings and individual sessions to relay policy updates, share company news, and provide necessary training and coaching.
5. Address escalated customer concerns and deliver ongoing support for customer interactions.
Minimum Requirements:
- High School diploma or equivalent is mandatory; a Bachelor's degree is preferred.
- A minimum of 3 years in customer service roles.
- At least 2 years in a leadership or supervisory capacity is preferred.
- Strong communication skills are essential.
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
- 401(k) plan with a 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional development.
- Bonus programs based on annual performance, sales objectives, and profit sharing.
Employee Perks:
- State-of-the-art, clean, and modern facilities.
- First-class fitness center.
- Beautifully maintained walking trails.
About Uline:
Uline stands as North America's premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we are recognized for our outstanding service, high-quality products, and prompt shipping of our extensive in-stock inventory. With a workforce exceeding 9,000 across 13 locations, we invite you to become a part of Uline.
Uline is committed to maintaining a drug-free workplace.
We are an EEO/AA Employer/Vet/Disabled.
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