Service Excellence Coordinator
2 weeks ago
Compensation: Pay ranges from $28 to $35 per hour, translating to an annual salary of $69,000 to $86,000, inclusive of bonuses.
Location: Kenosha Branch
Address: 12355 Uline Way, Kenosha, WI 53144
At Uline, we pride ourselves on delivering exceptional customer service. As a Customer Service Team Lead, you will play a crucial role in training and empowering our representatives to resolve issues effectively and provide the fast, friendly, and customer-centric experience that our clients appreciate.
• Mentor and guide Customer Service Representatives in various aspects, including product knowledge, company policies, and performance metrics.
• Assess customer interactions via phone, email, and other channels to ensure quality, track outcomes, and offer constructive feedback for enhanced performance.
• Collaborate with management to suggest process improvements aimed at boosting efficiency and customer satisfaction.
• Conduct team meetings and individual sessions to relay policy updates, share company news, and provide necessary training and coaching.
• Address escalated customer concerns and offer ongoing support for customer interactions.
Minimum Qualifications:
• High School diploma or equivalent is required; a Bachelor's degree is preferred.
• A minimum of 3 years of experience in customer service is essential.
• At least 2 years of experience in a leadership or supervisory capacity is preferred.
• Strong communication skills are necessary.
Benefits:
• Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
• 401(k) plan with a 6% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program supporting professional development.
• Bonus opportunities based on annual performance, sales targets, and profit sharing.
Employee Perks:
• Access to state-of-the-art, clean, and modern facilities.
• First-class fitness center available for employees.
• Beautifully maintained walking trails for relaxation and exercise.
About Uline:
Uline is recognized as North America's leading distributor of shipping, industrial, and packaging materials. As a family-owned business, we are renowned for our outstanding service, high-quality products, and prompt shipping of our extensive inventory. With over 9,000 employees across 13 locations, we invite you to consider joining our team.
Uline is committed to maintaining a drug-free workplace.
We are an EEO/AA Employer/Vet/Disabled.
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