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Operations Business Analyst
2 months ago
Coupe Health is revolutionizing the healthcare experience by simplifying and streamlining processes, saving members time and money. Our team is passionate about transforming healthcare, and we're looking for a skilled Business Analyst to join us.
Key Responsibilities- Partner with operations management and key business partners to define, create, and analyze business performance metrics.
- Monitor, analyze, and identify root causes of member issues, and develop comprehensive solutions to address them.
- Work closely with IT, Business, and external vendors to identify trends within member escalations and resolve them fully to enhance operational efficiency.
- Act as Subject Matter Expert (SME) on special projects and initiatives, taking on roles such as project lead, SME, trainer, or contributor depending on project.
- Develop functional and visual prototypes with operations management to define requirements.
- Design, develop, and test components of business intelligence solutions to ensure they are fully integrated and functional within the Alternative Health Plan system.
- Mentor business users on navigating, interacting with, and utilizing business intelligence reports.
- Continuously identify, implement, and manage enhancements and updates to ensure reporting tools remain accurate, current, and relevant to evolving business needs.
- 3+ years of related professional experience.
- Demonstrated ability to present complex technical information to non-technical audiences and executives.
- Experience identifying KPIs with customers and leveraging to build out dashboards utilizing KPIs and other supporting analytic views.
- Demonstrated ability to manage deadlines and workload, and multiple complex projects.
- Attention to detail.
- Genuinely team and customer-focused.
- Strong analytic and problem-solving skills.
- Demonstrated ability to design, evaluate, and interpret complex data solutions based upon technical, business, and industry knowledge.
- Demonstrated oral/written communication and presentation skills to effectively communicate business and complex technical information to non-technical audiences.
- Demonstrated ability to influence, motivate, and lead individuals and teams/units in analytical software development solutions.
This role is a Teleworker position, which means you will work full-time remotely.
Coupe Health is an Equal Opportunity and Affirmative Action employer that values diversity. We are committed to creating an inclusive environment where all employees feel valued, respected, and supported.
