Home IT Support Specialist
7 days ago
The Customer Service and Technical Support specialist will be the primary point of contact for all IT-related inquiries and issues from remote employees. This role requires a strong customer service mindset, excellent communication skills, and technical expertise to troubleshoot complex network, hardware, and software problems.
Key Responsibilities:
- Provide Tier 1 and Tier 2 support for remote IT infrastructure, including network connectivity, hardware setup, and troubleshooting
- Collaborate with cross-functional teams to identify and resolve IT-related issues
- Develop and maintain knowledge base articles and user guides for common IT-related topics
- Conduct regular check-ins with employees to ensure IT systems are functioning properly and address any concerns or issues
Requirements:
- Network background and experience with network infrastructure design and implementation
- Hardware and software support experience, including troubleshooting and repair
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to work independently and as part of a team, with a proactive approach to problem-solving
About the Role:
This is a full-time position that requires on-site work at least 2-3 days a week, with remote flexibility. The ideal candidate will have a strong customer service focus, excellent technical skills, and the ability to work effectively in a fast-paced environment.
Compensation:
The estimated annual salary for this position is $60,000-$80,000, depending on experience. In addition to a competitive salary, the company offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.
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