Customer Experience Ambassador

4 days ago


Naples, Florida, United States Hammer & Nails Grooming Shop for Guys - Naples Full time
About Hammer & Nails Grooming Shop for Guys - Naples

Hammer & Nails is the future of Men's Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013.

Job Title: Customer Experience AmbassadorEstimated Salary:

$15-$25 per hour, depending on experience and qualifications.

About the Job

We are seeking a charismatic Customer Experience Ambassador to join our team at Hammer & Nails Grooming Shop for Guys in Naples. As a key member of our staff, you will be responsible for delivering an exceptional customer experience to our members and guests.

Key Responsibilities
  • Welcome and greet members and guests upon arrival, ensuring a smooth transition between their arrival, service, and checkout.
  • Assist management and staff as needed, providing support to ensure seamless operations.
  • Provide shop tours to new guests, showcasing our services and amenities.
  • Sell memberships and retail products to our valued customers.
  • Set and confirm appointments, ensuring timely and efficient service delivery.
  • Perform various tasks related to shop operations, including answering phones, stocking shelves, and maintaining all systems and technology.
Requirements
  • Proficiency in communication and customer service skills.
  • Phone skills and phone presence, with excellent mathematical skills to accurately compute and complete required functions.
  • Able to work a minimum of 15 hours per week on a flexible schedule, including nights, weekends, and holidays.
  • Ability to prioritize and multitask, with well-developed interpersonal skills to communicate effectively with members, guests, supervisors, and staff.
Benefits
  • Competitive hourly rate ($15-$25 per hour)
  • Opportunity to work in a dynamic and fun shop environment
  • Flexible scheduling to accommodate your needs
  • Ongoing training and development opportunities


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