Community Ambassador

5 days ago


Naples, Florida, United States Experience SL Co. Full time
Job Title: Community Ambassador

About the Opportunity:
As a Community Ambassador at Experience Senior Living Co., you will be at the heart of our community, providing exceptional service to residents, families, guests, vendors, and staff. You will ensure that our community runs smoothly while creating a welcoming and memorable experience for everyone that visits our community. This is a unique opportunity to make a meaningful impact in the lives of seniors and their families.

Key Responsibilities:
- Welcome new residents and families, introduce them to the community, and provide an overview of concierge services.
- Coordinate and facilitate services such as dry cleaning, grocery deliveries, reservations, beauty appointments, tickets, and transportation, ensuring seamless execution and satisfaction.
- Coordinate the community's transportation schedule, ensuring smooth, conflict-free experiences for all residents.
- Maintain clear, proactive communication, answering and routing phone calls with professionalism and accuracy, ensuring messages are promptly delivered to the appropriate parties.
- Serve as the liaison between the culinary department and guests for meal reservations, ensuring a positive dining experience. Manage RSVP lists for community events and special meals and follow-up to ensure participation.

Requirements:
- Two (2) to five (5) years' experience as a Concierge, Office Manager or administrative, customer service role required.
- One (1) to two (2) years' experience managing a small team of direct reports required.
- Experience working in a senior living community preferred.
- Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
- Strong organizational skills and attention to detail. Ability to multitask and manage competing priorities in a fast-paced environment.
- A proactive, solution-oriented attitude with a focus on creating positive experiences.

Estimated Salary: $60,000 - $70,000 per year.

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