Customer Experience Ambassador

5 days ago


Naples, Florida, United States Berman Physical Therapy Full time

Job Summary:

We are seeking a skilled and charismatic Customer Experience Ambassador to join our team at Berman Physical Therapy. This role is perfect for individuals who thrive on building relationships, providing exceptional experiences, and driving growth.

About Us:

Berman Physical Therapy is a rapidly growing physical therapy practice in Naples, FL, known for its vibrant culture and dedicated staff. Our success is driven by our passion for making a difference and creating a welcoming environment that our patients love.

Key Responsibilities:

  • Client Engagement: Build strong, lasting relationships with new and existing patients, ensuring they are fully committed and satisfied with our services.
  • Communication: Clearly articulate the benefits of our services, handle pricing and scheduling objections with confidence, and maintain effective communication with clients before, during, and after their sessions.
  • Waiting Room Experience: Create an inviting atmosphere that makes clients excited to return and motivated to refer friends and family.
  • Scheduling and Administration: Schedule clients efficiently, accurately check in appointments, process payments, and manage schedules to optimize clinic operations.
  • Career Growth Opportunities: Provide ongoing training and mentorship in management, leadership, and customer service skills, as well as opportunities for advancement within the company.

What We Offer:

  • Competitive Salary: Enjoy a lucrative salary range of $31,000 - $37,000 a year, including performance bonuses.
  • Paid Time Off: Up to 10 days of paid time off to ensure you maintain a healthy work-life balance.
  • Comprehensive Benefits Package: A range of benefits designed to support your overall well-being, including health insurance, retirement plans, and more.

Requirements:

  • People Person: Someone who thrives on building relationships and providing exceptional experiences.
  • Active Listening Skills: Ability to listen actively and respond promptly to client needs.
  • Strong Communication Skills: Effective verbal and written communication skills, with the ability to articulate complex ideas simply.
  • Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

Why Join Us?

At Berman Physical Therapy, you'll have the opportunity to make a real difference in people's lives, advance your career, and enjoy a supportive and dynamic work environment.



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