Front Desk Coordinator
3 days ago
Job Description:
">We are seeking a highly skilled Guest Services Representative to join our team at Hendrick Automotive Group. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
">About the Role:
">The Guest Services Representative will be responsible for ensuring a friendly and receptive environment for guests, providing administrative functions of the sales department, and accurately recording customer traffic and production of reports with critical sales process metrics.
">Duties and Responsibilities:
">- ">
- Perform opening and closing Guest Services procedures.">
- Answer incoming phone calls in a courteous, prompt, and professional manner.">
- Direct phone calls to the appropriate person.">
- Take accurate messages.">
- Direct customers to the appropriate person or department.">
- Manage the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.">
- Track and filter all incoming calls and take messages.">
- Communicate effectively with Guest Services Manager and Greeters.">
- Reconcile/update data entry with dealership software.">
- Produce Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).">
- Walk around the showroom hourly to offer refreshments to guests.">
- Provide a warm, positive, and happy environment for Guests, their children, and fellow teammates.">
- Help maintain a clean and comfortable environment (monitor facility).">
- Provide new hire Customer Management training when requested.">
- Maintain CSI at or above Company standards.">
- Maintain an organized, clean, and safe work area.">
- Participate in required training.">
- Record all hours worked accurately in company timekeeping system.">
- Follow Safeguards rules and regulations.">
- Demonstrate the Company's Core Values.">
- Comply with Company policies and procedures.">
- Observe all Federal, State, Local, and Company safety rules and regulations in the performance of duties.">
- Other duties as assigned.">
Requirements:
">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
">Education:
">An individual should possess a GED, High School Diploma, Associate Degree, Bachelor Degree, Master Degree, or Doctorate Degree.
">Field of Study/Work Experience:
">An individual should have experience in Accounting, Automotive, Business, Human Resources, Information Technology, or related fields.
">Desired Work Experience:
">An individual should have up to 3 years, 3-5 years, or 5+ years of relevant work experience.
">Certificates and Licenses:
">An individual should possess a Valid Driver's License and Automobile Salesperson License.
">Computer Skills:
">An individual should possess Intermediate skills in Microsoft Office Products and ability to learn Dealership Management System and web-based applications utilized in operations.
">Communication Skills:
">An individual should possess the ability to understand and follow instructions, communicate effectively with customers and company personnel, and provide exceptional customer service.
">Salary:
">The estimated salary range for this position is $45,000 - $65,000 per year, depending on experience.
">Benefits:
">Hendrick Automotive Group offers competitive benefits, including health insurance, retirement plans, paid time off, and opportunities for career advancement.
">Contact Information:
">Please visit our website at www.hendrickauto.com for more information about this position and other job openings.
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