Customer Service Ambassador
3 days ago
Embassy Suites Atlanta/Sugarloaf, GA is seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of remarkable.
About the JobThis role is perfect for individuals who are passionate about delivering top-notch customer service and have a keen eye for detail. If you are looking for a challenging and rewarding opportunity to grow your career, we encourage you to apply.
Responsibilities- Greet guests and perform check-in/out procedures with a smile.
- Follow all cash and credit card procedures required by hotel and brand standard.
- Check house count to determine the rooms available for the day.
- Review credit limit exception report & gets additional approval if necessary.
- Check expected departures for today & clears checkouts or extends stays after check out time.
- Update housekeeping room status when received from housekeeping.
- Balance departments from daily activity report at the end of shift.
- Performs cashier shift change when cash is in balance.
- Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them.
- Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations.
- Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met.
- Demonstrate commitment to servicing the guest by being hospitable and accommodating.
- Document any guest accidents by completing the accident report form.
- Ability and flexibility to work various shifts including evenings, weekends, and holidays.
- High School diploma or GED preferred.
- One year hospitality experience required.
- Customer service experience required.
- Experience handling cash and credit card procedures.
- Attention to detail.
- Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
- Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
- A competitive salary of $45,000 - $55,000 per year.
- Medical, vision, and dental insurance.
- 401K plan.
- Immediate pay-earned wage access.
- Vacation time.
- Sick time.
- Holiday pay.
- Bonus opportunities.
- Brand-specific employee discounts.
- Long term/short term disability.
- Life insurance.
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