Director of FieldEdge Operations

3 weeks ago

Tampa, Florida, United States LSP Holdco LLC Full time
Job Title: Director of FieldEdge Operations

About the Role:

We are seeking a highly skilled Director of FieldEdge Operations to lead our team in standardizing and optimizing the use of FieldEdge across our Partnership of home services companies. As a key member of our leadership team, you will play a crucial role in driving system improvements, ensuring consistent and effective usage of the platform, and enhancing operational efficiency, profitability, and customer satisfaction.

Key Responsibilities:

  • Team Leadership: Lead a highly skilled team of FieldEdge specialists, managing relationships with dedicated FieldEdge support teams and ensuring seamless integration of FieldEdge during acquisitions.
  • Strategic Roadmap: Develop and implement a strategic roadmap for FieldEdge across LSP Partners, ensuring effective deployment and continuous improvement of the software.
  • Implementation: Manage integrations with FieldEdge and Sage, ensuring a smooth transition to our tools with minimal disruption to operations.
  • Operational Optimization: Analyze current Partner operations to identify opportunities for standardization, efficiency improvements, and cost savings through enhanced use of FieldEdge.
  • Reporting: Monitor and assess the effectiveness of FieldEdge in driving operational excellence, making recommendations for continuous improvement.
  • Training and Support: Oversee training teams to ensure proper use of FieldEdge and lead FieldEdge Center of Excellence calls.
  • Project Management: Drive change management initiatives related to the adoption and optimization of FieldEdge.

Qualifications:

  • Minimum of 7-10 years of experience in operations, IT, or implementation roles, with at least 3-5 years of experience specifically with FieldEdge.
  • Proven track record of successfully leading large-scale software implementations in a multi-location, multi-company environment.
  • Experience in the HVAC or broader home services industry is strongly preferred.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Training experience of end users.
  • Excellent problem-solving abilities and a data-driven mindset.
  • Proficiency in using FieldEdge, as well as strong general IT skills.
  • Role will require travel to portfolio company locations.

Interpersonal Qualifications:

  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

Why You'll Want to Work Here:

  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics.
  • Performance Pay directly tied to results – Get what you deserve.
  • Benefits you will use – Full medical, dental, and vision packages including fully employer-paid options.
  • Secure your financial future – 401(k) with company match.
  • Speed and scale – Work with a company that operates at the speed of a start-up with the investment backing of institutional investors.
  • We invest in your future – leadership training that directly results in bigger career opportunities.
  • Learn on the job – continuous education stipends available.

About Legacy Service Partners:

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle-market facilities services companies.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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