Executive Director of Operations

2 months ago

Tampa, Florida, United States Specialty Restaurants Corporation: Jobs Full time
Job Description:

As the Executive Director of Operations for Specialty Restaurants Corporation, you will be responsible for overseeing all aspects of the restaurant's operations. We are seeking a seasoned professional with a passion for hospitality, a keen business acumen, and a drive for excellence.

Key Responsibilities:
  1. Leadership and Team Management: Lead by example, motivating and inspiring staff to deliver exceptional service. Provide guidance, training, and support to ensure team members reach their full potential.
  2. Operational Excellence: Manage day-to-day operations, including staffing, scheduling, inventory management, and vendor relations. Ensure 100% compliance with health and safety regulations and uphold quality standards.
  3. Guest Experience: Uphold Specialty Restaurants Corporation's reputation for providing an outstanding guest experience. Address guest inquiries and concerns promptly and effectively, maintaining a high level of satisfaction.
  4. Financial Management: Oversee budgeting, forecasting, and financial reporting. Implement strategies to optimize revenue, minimize costs, and maximize profitability.
  5. Marketing and Promotion: Collaborate with the marketing team to develop and execute promotional activities, events, and campaigns. Utilize various channels to engage with customers and drive business.
  6. Strategic Planning: Develop and implement strategic initiatives to drive business growth and enhance the restaurant's competitive position in the market.
  7. Community Engagement: Foster positive relationships within the local community and industry networks. Represent Specialty Restaurants Corporation at events and engage in outreach efforts to cultivate brand loyalty.
Qualifications:
  • Proven experience in high-volume restaurant management, with a minimum of 5 years in a leadership role (at least 3 years at Executive Director of Operations level).
  • Strong leadership skills, with the ability to inspire and motivate a diverse team.
  • Excellent communication and interpersonal abilities, with a focus on exceptional guest service.
  • Solid understanding of restaurant operations, including staffing, inventory, and financial management.
  • Knowledge of health and safety regulations and compliance standards.
  • Experienced and successful in risk mitigation in Employee Relations practices.
  • Proven success in risk mitigation from a safety standpoint.
  • Demonstrated track record of driving business results and achieving financial targets.
  • Flexibility to work evenings, weekends, and holidays as needed.

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