Salesforce Business Analyst

1 week ago


Little Rock, Arkansas, United States City National Bank Full time
Job Summary

The Salesforce Business Associate Analyst plays a crucial role in ensuring the optimal deployment, support, and adoption of City National Bank's mission-critical Salesforce CRM platform. This professional will work closely with business users to gather and define business requirements, translating them into user stories, process changes, and workflows to solve business problems. The role will collaborate with the SFDC COE business and technical teams, as well as other stakeholders, to deliver high-quality solutions that meet business needs, including ongoing support for new features and capabilities.

Key Responsibilities

Troubleshoot user inquiries, log and track issues, and assist in triaging situations

Support the existing Salesforce COE Agile process of prioritizing user stories across multiple business processes and stakeholders

Understand cross-functional impacts of business requirements on configuration, process, workflow, and reporting, and incorporate into user support interactions

Perform and/or coordinate UAT testing, working with SFDC COE business and technical teams on defect remediation

Serve as a point of contact for day-to-day support of the Salesforce platform users, answering questions, helping with access and usage requests, and identifying issues for remediation

Help design and execute a broader support model, inclusive of self-service materials and capabilities, in coordination with the SFDC COE roadmap

Maintain and improve the knowledge base and training materials accessible by the support team and business users to minimize cases and avoid repeat issue escalation

Create and maintain custom reports and dashboards for various teams

Requirements

Bachelor's Degree or equivalent

Minimum of 1-2 years of Microsoft Office experience

Minimum of 1-2 years of business/data analytics experience (school experience accepted)

Compensation

Starting base salary: $34.55-$55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.

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