Access Services Manager

1 month ago


Rothschild, Wisconsin, United States Rosecrance Full time

**Job Summary**

**About Rosecrance**

Rosecrance is a leading provider of behavioral healthcare services, dedicated to helping individuals and families achieve recovery and wellness.

**Job Description**

We are seeking an experienced Access Services Supervisor to join our team. As a key member of our Access Services department, you will be responsible for overseeing the daily operations of our access services, providing comprehensive diagnostic assessments, and ensuring the medically necessary service needs of our clients are met.

**Key Responsibilities**

  • Oversee the daily operations of access services, ensuring timely and efficient delivery of services.
  • Develop, mentor, and coach a team of Care Navigators, providing regular supervisory meetings and feedback.
  • Provide daily direction and guidance to frontline team members, ensuring calls are answered and responded to in a timely and knowledgeable manner.
  • Serve as a first tier of escalation, identifying and resolving customer/patient issues.
  • Conduct clinical review of services performed by Care Navigators.
  • Maintain patient confidentiality and adhere to relevant regulations and accreditation standards.
  • Monitor team continuity of assessment and admission services, ensuring a safe and therapeutic environment.
  • Demonstrate strong customer service skills, incorporating the 5 tenets of the Rosecrance Way into daily practices.
  • Track record of flexibility, adaptability, and ability to multitask in a fast-paced environment.
  • Prepare staff schedules to ensure adequate coverage and optimize resource utilization.
  • Ensure access department policies, standards, and KPIs are met.
  • Complete monthly access reports for all locations.
  • Provide back-up for on-call as needed.

**Requirements**

  • Bachelor's Degree and two years of experience in substance use disorders treatment and mental health.
  • CADC or advanced licensure required.
  • At least two years of demonstrated leadership experience.
  • Healthcare access/scheduling, customer service support, or Contact Center experience a plus.
  • Demonstrated clinical competency in assessments and admissions.
  • Excellent customer service and conflict resolution skills.
  • Exceptional verbal and written communication skills.
  • Proficient skills with EHR/EMR/CRM software and Microsoft Office.
  • Proven excellent organizational and time management skills.


  • Rothschild, Wisconsin, United States Rosecrance Full time

    Access Services Team Leader - Concierge OperationsJob Category: Clinical ManagementRequisition Number: ACCES05401Job OverviewQualifications/Basic Job Requirements:A Bachelor’s Degree along with a minimum of two years of experience in the treatment of substance use disorders and mental health is essential.Certification as a CADC or an equivalent advanced...

  • **Assistant Manager

    4 weeks ago


    Rothschild, Wisconsin, United States R-Stores Full time

    About R-StoresR-Stores is a dynamic and growing convenience store chain seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store operations team, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a safe and clean store environment.Key...


  • Rothschild, Wisconsin, United States GPM Investments LLC Full time

    Job OverviewWe are seeking a highly motivated and organized Assistant Manager to join our dynamic team at GPM Investments, LLC. As an Assistant Manager, you will play a key role in steering all store operations, driving success, and fostering a motivated work environment.Key ResponsibilitiesCollaborate with the Store Manager to oversee store operations,...

  • **Assistant Manager

    4 weeks ago


    Rothschild, Wisconsin, United States R-Stores Full time

    About R-StoresR-Stores is a dynamic and growing convenience store chain seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store operations team, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring the overall success of our stores.Key ResponsibilitiesStore...

  • Assistant Manager

    3 weeks ago


    Rothschild, Wisconsin, United States R-Stores Full time

    OverviewAt R-Stores, we're seeking a highly motivated and organized Assistant Manager to join our dynamic team. As a key member of our store operations, you'll play a vital role in driving success and ensuring a seamless customer experience.Key ResponsibilitiesCollaborate with the Store Manager to oversee all store operations, ensuring efficient day-to-day...

  • Assistant Manager

    3 weeks ago


    Rothschild, Wisconsin, United States R-Stores Full time

    OverviewAt R-Stores, we're seeking a highly motivated and organized Assistant Manager to join our dynamic team. As a key member of our store operations, you'll play a vital role in driving success and ensuring a seamless customer experience.Key ResponsibilitiesCollaborate with the Store Manager to oversee all store operations, ensuring efficient day-to-day...

  • **Assistant Manager

    1 month ago


    Rothschild, Wisconsin, United States GPM Investments LLC Full time

    Job DescriptionOverviewGPM Investments LLC is seeking a highly motivated and experienced Assistant Manager to join our dynamic team at our thriving convenience store. As an Assistant Manager, you will play a key role in driving success and contributing to the growth of our business.Key ResponsibilitiesStore Operations Management: Collaborate with the Store...

  • Estimating Manager

    2 weeks ago


    Rothschild, Wisconsin, United States Schuette Metals Inc Full time

    Job Title: Estimating ManagerAt Schuette Metals Inc, we are seeking an experienced Estimating Manager to join our team. As a key member of our operations team, you will play a crucial role in managing diverse accounts and projects while driving the evaluation and optimization of production processes.Key Responsibilities:Client Consultation & Negotiation:...


  • Rothschild, Wisconsin, United States Kroger Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Department Leader to join our team at Kroger. As a key member of our Front-end department, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring the efficient operation of all functions and activities.Key...


  • Rothschild, Wisconsin, United States The Kroger Company Full time

    The Kroger Company **Job Summary:** As a Department Leader at Kroger, you will be responsible for assisting with monitoring and controlling supply expenses for the department. You will also assist with managing cash control, sales, and cash items and records for the store. Additionally, you will manage the scheduling of Front-end associates to provide...


  • Rothschild, Wisconsin, United States DS Smith Group Full time

    Customer Service CoordinatorWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at DS Smith Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Process new and repeat customer orders within defined...


  • Rothschild, Wisconsin, United States R-Stores Full time

    About R-StoresR-Stores is a dynamic retail organization that prides itself on providing exceptional customer experiences. Our stores are community hubs where customers find more than just products - they find a welcoming atmosphere, helpful service, and a sense of belonging.Job SummaryWe are seeking a highly motivated and customer-focused individual to join...


  • Rothschild, Wisconsin, United States Foundation Finance Company, LLC Full time

    About the Role:The Customer Service Specialist will be responsible for providing exceptional customer service to clients, responding to inquiries, and resolving issues in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Respond...


  • Rothschild, Wisconsin, United States Foundation Finance Company, LLC Full time

    About the Role:The Customer Service Specialist will be responsible for providing exceptional customer service to clients, responding to inquiries, and resolving issues in a timely and professional manner. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Respond...

  • Department Manager

    4 days ago


    Rothschild, Wisconsin, United States The Kroger Company Full time

    The Kroger Company **Job Summary:** As a Department Leader at Kroger, you will be responsible for assisting with monitoring and controlling supply expenses for the department. You will also assist with managing cash control, sales, and cash items and records for the store. Additionally, you will manage the scheduling of Front end associates to provide...


  • Rothschild, Wisconsin, United States Midwest Dental Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at Midwest Dental Group. As a key member of our office, you will be responsible for providing exceptional patient care and support to our patients and their families.ResponsibilitiesAct as the first point of contact for patients,...


  • Rothschild, Wisconsin, United States Midwest Dental Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Service Representative at Midwest Dental Group. As a key member of our office, you will be responsible for providing exceptional patient care and support to our patients and their families.ResponsibilitiesAct as the first point of contact for patients,...


  • Rothschild, Wisconsin, United States Kroger Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and promoting a positive shopping experience for our customers.Key...


  • Rothschild, Wisconsin, United States Bank of Montreal Full time

    Job SummaryWe are seeking a highly skilled and experienced Wealth Management Advisor to join our team at Bank of Montreal. As a key member of our wealth management team, you will be responsible for providing exceptional client service and delivering tailored financial solutions to high net worth individuals and families.Key ResponsibilitiesDevelop and...


  • Rothschild, Wisconsin, United States Foundation Finance Company, LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Foundation Finance Company, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to Customer...