Customer Service Representative
4 weeks ago
R-Stores is a dynamic retail organization that prides itself on providing exceptional customer experiences. Our stores are community hubs where customers find more than just products - they find a welcoming atmosphere, helpful service, and a sense of belonging.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering outstanding customer service, maintaining a clean and organized store environment, and contributing to the overall success of our retail operations.
Key Responsibilities- Customer Service: Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring a visually appealing store display.
- Upselling and Suggestive Selling: Offer customers product recommendations and promotions to enhance their shopping experience and drive sales.
- Cash Handling: Accurately process transactions, handle customer payments, and maintain a secure and efficient cash handling process.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive store atmosphere, and support each other in achieving individual and team objectives.
- Facility Maintenance: Participate in maintaining a clean and welcoming store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Other Duties: Perform other duties as assigned by management to support the overall success of the store.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personable and Positive: Friendly demeanor and ability to make people feel welcome.
- Detail-Oriented: Notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: Punctual, trustworthy, and take pride in your work.
- Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
For information on benefits offered, please click on the hyperlink.
Equal Opportunity EmployerR-Stores is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.
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