Customer Service Department Leader

4 weeks ago


Rothschild, Wisconsin, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Department Leader to join our team at Kroger. As a key member of our Front-end department, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring the efficient operation of all functions and activities.

Key Responsibilities
  • Customer Service: Promote trust and respect among associates, communicate company and department information, and collaborate with associates to achieve company goals.
  • Department Management: Manage cash control, sales, and cash items, monitor and control supply expenses, and maintain an awareness of inventory/stocking conditions.
  • Leadership: Develop and implement a department business plan, create and execute sales promotions, and oversee the inventory process.
  • Team Management: Train department associates on inventory/stocking and Computer Assisted Ordering, and assist management in the supervision and coaching of front-end associates.
  • Compliance: Adhere to all local, state, and federal laws, and company guidelines, and report any safety risks or issues.
Requirements
  • Effective Communication: Possess effective communication skills and the ability to handle stressful situations.
  • Retail Experience: Have retail or customer service experience and knowledge of basic math.


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