Account Development Representative
3 weeks ago
Job Summary:
As a key member of our team, you will be responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing. Your primary focus will be on customer development and growth of existing business.
Key Responsibilities:
- Extend complimentary services to players in accordance with casino guidelines.
- Resolve customer complaints and refer to supervisors when necessary.
- Maintain a working knowledge of the company's facilities and initiatives to advise customers.
- Establish personal relationships with players and provide assistance as required.
- Telemarket to players to maximize their gaming potential.
- Create incremental trips and increase gaming revenue in coded patrons.
- Assist with making arrangements for club members, including reservations for dinner and hotel accommodations.
- Promote the success of the player club and marketing programs.
- Record information on customers and update computer files as needed.
- Assist the slot and table games department with identifying new players and building relationships with existing customers.
- Promote positive customer relations.
- Compile customer feedback and inform management of findings.
- Handle difficult guests and situations in a calm and professional manner.
- Maintain confidentiality.
- Have discretionary authority to extend complimentary slot play or match play.
- Maintain a consistent attendance record.
- Assist with other duties and projects as assigned.
- Comply with all casino rules and regulations.
Requirements:
- High school diploma or general education degree (GED).
- Two years of customer service experience, with knowledge of database and player rating software.
- Excellent communication skills, both written and oral.
- Friendly and outgoing personality.
- Availability to work flexible shifts, weekends, and holidays.
- Ability to work in a noisy and smoky environment.
- Ability to obtain and maintain necessary licensing.
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