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Server - ONe18 @ the H Hotel

2 months ago

Midland, Michigan, United States Wyndham Hotels & Resorts Full time

Job Summary

The Outlet Server is responsible for providing exceptional service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Key Responsibilities

  • Provide high-quality service to guests in a fast-paced environment
  • Receive and deliver food and beverage orders in a timely manner
  • Collect payment and handle cash and credit transactions
  • Maintain a clean and organized workspace, including the dining area and kitchen
  • Work effectively as part of a team to ensure seamless service
  • Upsell food and beverage items to guests
  • Perform opening and closing procedures, including side-work duties
  • Ensure that tables and side stands are kept stocked, tidy, and clean
  • Break down trays of soiled dishes and linen in the dishroom according to established standards
  • Answer the telephone according to standards

Requirements

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Medium work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to multitask and prioritize departmental functions to meet deadlines
  • Effective communication and problem-solving skills
  • Ability to maintain confidentiality of information
  • Ability to show initiative and anticipate guest or operational needs

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our Company Culture

We believe in providing exceptional service to our guests and creating a positive work environment for our employees. We are committed to excellence and strive to exceed our guests' expectations in every way.