Automotive Service Operations Manager

3 weeks ago


Afton, Wyoming, United States Rocky Mountain Yeti Afton Full time

Rocky Mountain Yeti Afton is on the lookout for a dedicated Automotive Service Operations Manager. Our team thrives on the strength of our people, and we value individuals who can embody our principles while engaging with both customers and colleagues. If you possess a vibrant personality, a strong ethical foundation, and a passion for service, we would love to connect with you. We offer competitive hiring and relocation packages, along with favorable conditions for the right candidates, including:

  1. Flexible scheduling to accommodate your work-life balance
  2. A consistent and expanding workload
  3. Comprehensive Health, Dental, Vision, Accident, Critical Illness, and Term Life Insurance
  4. Opportunities for Career Advancement
  5. Manufacturer Training Programs
  6. And more
At Rocky Mountain Yeti, we believe in the power of teamwork and the unique strengths each member brings. We seek remarkable individuals who are eager to collaborate and grow, both personally and as a team. A willingness to learn and the ability to work hard are essential. Join us for an exciting journey at Rocky Mountain Yeti and Legend Driven - Powered by Rocky Mountain Yeti.

Key Responsibilities of the Automotive Service Operations Manager
  • Recruit and oversee service department staff, ensuring high performance in customer service
  • Develop and implement training programs for technicians
  • Work alongside the Service Director to establish departmental goals, including budget planning and marketing strategies to attract new business
  • Assist clients with service inquiries, repairs, and necessary explanations of services
  • Identify and address customer needs and concerns, aligning them with suitable service options
  • Ensure customer comfort and keep them informed throughout the service process
  • Stay informed about new products, features, and attend necessary training sessions
  • Maintain a follow-up system to encourage repeat business and enhance customer satisfaction
  • Achieve a high Customer Service Index (CSI) rating by promptly addressing customer complaints
Qualifications for the Automotive Service Operations Manager
  • 3-5 years of prior experience in automotive management
  • Familiarity with various manufacturer lines
  • Strong mechanical understanding
  • Previous experience in an automotive service environment
  • Commitment to delivering exceptional customer service
  • High school diploma or equivalent education
  • Valid driver's license with a clean driving record
We are proud to be an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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