Membership and Support Liaison

6 days ago


Schaumburg, Illinois, United States Association Management Center Full time
Salary Range: $22-$24 per hour

At Association Management Center, we value our team members and strive to provide a supportive work environment that fosters growth and success. As a Membership and Support Liaison, you will be responsible for delivering exceptional customer service to internal and external customers, ensuring a seamless experience for our clients. This role involves handling a wide range of inquiries and requests, from membership and meeting registrations to product sales and customer support. If you possess excellent communication skills, a customer-centric approach, and proficiency in database management systems, we encourage you to apply.

Responsibilities
* Provide professional and effective customer service to internal and external customers
* Handle membership, meeting, publication, product, program, and certification inquiries
* Process orders and respond to general inquiries via phone, fax, and email
* Develop proficient knowledge and application of database management systems and issue-tracking software like Jira Management
* Attend client team meetings and actively participate in discussions

Requirements
* Bachelor's degree
* Experience in a customer service role or call center environment
* Excellent verbal communication skills
* Customer-centric attitude and strong computer skills, including Microsoft Office Suite and web-based applications

Benefits Package
Our comprehensive benefits package includes paid time off, holidays, medical, vision, and dental options, life insurance, and an Employee Assistance Program. We also offer financial wellness benefits, professional development opportunities, and a commitment to Diversity, Equity, Inclusion, and Belonging.

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