Hotel Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at TRYP by Wyndham Pittsburgh/Lawrenceville. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:- Manage guest room assignments and ensure accurate and up-to-date information
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Process guest check-ins and check-outs, handle room key distribution, and maintain accurate records
- Communicate with housekeeping to ensure guest rooms are ready and meet our high standards
- Provide exceptional customer service, responding to guest needs and concerns in a friendly and professional manner
- 1+ year of hotel industry experience or related job preferred
- Previous experience with Microsoft Office and reservation management systems
- Strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school graduate, GED recipient, or equivalent
TRYP by Wyndham Pittsburgh/Lawrenceville is a boutique neighborhood hotel located in the heart of one of Pittsburgh's most celebrated art, dining, and shopping districts. We are committed to providing exceptional service and creating memorable experiences for our guests.
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