Front Desk Associate

1 week ago


Pittsburgh, Pennsylvania, United States DelMonte Hotel Group Full time
Job Title: Front Desk Clerk

We are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register and assign rooms to guests
  • Answer and direct phone calls
  • Process payments and handle guest transactions
  • Make and confirm reservations
  • Monitor room availability and block rooms as needed
  • Provide information to guests about hotel services and local attractions
  • Assist with guest mail and messages
  • Perform check-out services and maintain accurate records
Requirements:
  • High school diploma or equivalent required
  • 1-3 months of related experience preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer and administrative skills
Benefits:
  • Competitive pay and benefits package
  • Hotel room discounts and other perks
  • Opportunities for professional development and advancement

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