Customer Experience Ambassador
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes #27.
Key Responsibilities- Guest Experience: Create a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions and selling our delicious cakes.
- Product Knowledge: Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Order Processing: Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Compliance: Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Age: Must be 16 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant or retail store is a plus.
- Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
We are an equal opportunity employer and welcome applications from diverse candidates.
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