Phone Support Team Lead

2 days ago


Los Angeles, California, United States Reliable Roofing Full time

About Reliable Roofing's Approach to Customer Service:
We believe that building trust with our customers is essential to long-term success. As such, we aim to hire a skilled Call Center Manager who can orchestrate our customer-facing activities effectively. This individual will be responsible for leading our customer service team, which focuses on converting warm leads into appointments using inbound and outbound calls. Our compensation package includes a competitive base salary of around $85,000 per year, plus performance-based bonuses. As part of our comprehensive benefits package, employees enjoy access to training opportunities, flexible working hours, and wellness initiatives. We encourage motivated leaders with strong interpersonal and problem-solving skills to apply for this exciting role. Key responsibilities include developing strategies to enhance team performance, creating and implementing plans to boost customer satisfaction, and analyzing data to inform decision-making. Requirements include 5+ years of call center management experience, strong leadership abilities, and experience with CRM software.



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