IT Support Specialist Lead
2 weeks ago
Estimated Salary: $65,000 - $90,000 per year.
We are seeking an experienced IT Support Specialist Lead to join our team at 24 Seven Talent. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide expert-level technical support to end-users for hardware, software, and network-related issues.
- Troubleshoot and resolve complex technical problems efficiently and effectively.
- Perform routine maintenance tasks, including system updates, backups, and security patches.
- Monitor IT systems for performance issues and take proactive measures to ensure stability.
- Track and manage support requests using the IT service management system.
- Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations.
- Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals.
- Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices.
- Maintain accurate records of support requests, resolutions, and system changes.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- 3+ years of experience in IT support or a similar technical role.
- Proficient in diagnosing and resolving issues with operating systems (Windows, macOS), software applications, and hardware.
- Familiarity with network troubleshooting and support is a plus.
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