IT Support Specialist Lead

2 weeks ago


Los Angeles, California, United States 24 Seven Talent Full time
Job Title: IT Support Specialist Lead

Estimated Salary: $65,000 - $90,000 per year.

We are seeking an experienced IT Support Specialist Lead to join our team at 24 Seven Talent. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide expert-level technical support to end-users for hardware, software, and network-related issues.
  • Troubleshoot and resolve complex technical problems efficiently and effectively.
  • Perform routine maintenance tasks, including system updates, backups, and security patches.
  • Monitor IT systems for performance issues and take proactive measures to ensure stability.
  • Track and manage support requests using the IT service management system.
  • Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations.
  • Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals.
  • Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices.
  • Maintain accurate records of support requests, resolutions, and system changes.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • 3+ years of experience in IT support or a similar technical role.
  • Proficient in diagnosing and resolving issues with operating systems (Windows, macOS), software applications, and hardware.
  • Familiarity with network troubleshooting and support is a plus.


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