Customer Service Liaison
4 weeks ago
Job Summary
The Customer Relations Coordinator - SBO role at MaineHealth is responsible for managing quality of care issues, risk management accounts, and patient disputes. This position ensures timely follow-up on these accounts, maintaining a high level of patient satisfaction.
Key Responsibilities
- Manage quality of care issues, risk management accounts, and patient disputes
- Ensure timely follow-up on these accounts
- Maintain a high level of patient satisfaction
Requirements
- High School Diploma or GED preferred
- Five years of experience in a related healthcare Patient Account field required
- Proven proficiency in working multiple payer types/teams (Commercial, Medicare, and Medicaid)
Additional Information
MaineHealth is a health system with hospitals, physician practices, long-term care facilities, home care agencies, and support services. We are committed to providing high-quality patient care and excellent customer service.
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