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Lead Client Relationship Manager
2 months ago
- Position Title: Senior Client Manager
- Role Level & Responsibilities: This position is designed for professionals who bridge the gap between a Client/Account Manager and a Client Director.
- Compensation: $93,600-$124,600, commensurate with experience, plus a discretionary bonus.
- Work Environment: While we have a base in New York for team collaboration and client meetings, remote candidates from across North America are encouraged to apply.
We are seeking a Senior Client Manager to join our dynamic Threefold agency, reporting directly to the Partnership Director. This role involves overseeing initial consultancy projects with retailers and progressing to lead the commercial and client outcomes for a U.S. retail partnership. You will also play a crucial role in team development and process enhancement to drive ongoing growth.
Why Choose SMG?
SMG stands out as one of the most innovative growth companies in North America, home to the award-winning Retail Media Network agency, Threefold.
Established in 2008, Threefold specializes in Retail Media Networks (RMN), with headquarters in both London and New York. As part of the SMG agency network, which employs over 250 retail media specialists, Threefold's mission is to unlock additional CPG budgets, create media campaigns that drive sales, and elevate retail partners into premier omni-channel media owners across in-store, offsite, and online platforms.
Threefold offers services such as consultancy, evaluation, and a proprietary in-house solution, having successfully built and operated over 10 Retail Media Networks to date. Current partnerships include Walgreens' Boots Media Group and Morrisons Media Group, along with other significant retailers.
We are committed to fostering an environment where our employees can thrive both personally and professionally. Our exceptional culture, built by remarkable individuals, has earned us recognition as one of the top 5 Marketing & Media agencies to work for in the UK, with World Class and Outstanding accreditation for the past two years.
Employee Benefits:
We continuously enhance our benefits package to support our team members. Here’s what we offer:
- Generous discretionary bonus program
- $3,510 annual wellbeing fund for personal wellness and interests
- Comprehensive healthcare coverage (dental, medical & vision) with family options
- Annual investment in professional development and training
- Four additional Wellbeing Days each year, one per quarter
- Complimentary headspace subscription
- Early finishes at 4 PM on Fridays throughout the year
- Two fully funded conferences annually, along with various team activities and celebrations
Aligned with our company values, we seek an experienced professional who embodies honesty, ambition, creativity, and a sense of enjoyment in their work. Ideal candidates will possess substantial client-facing, commercial, and leadership experience, preferably from marketing, retail media, CPG, media agency, sales, or retail technology sectors. Experience in planning and executing commerce media campaigns is advantageous. Specifically, you should have:
- Experience in omnichannel retail media.
- Skills in coaching and developing high-performing teams.
- A proven history of driving business growth in dynamic environments.
- Significant client or customer-facing experience.
- Strong commercial insight, adept at working with data and financial reports.
- A consistently positive attitude and a strong desire to succeed.
- The ability to collaborate with multiple senior stakeholders to deliver exceptional client service.
We pride ourselves on offering stimulating and diverse opportunities, ensuring that each day presents new challenges. Your responsibilities will include:
- Business Leadership: Define team direction and set priorities to expand our client base, increase revenue, and enhance operational efficiency.
- Commercial Management: Oversee the comprehensive commercial management of accounts, ensuring alignment with internal and external targets and contributing to annual budget planning.
- Team Oversight: Lead a talented team, managing work plans, conducting performance evaluations, and fostering professional development.
- Client Relationship Management: Cultivate and maintain strong relationships with clients, ensuring exceptional service delivery that fosters repeat business.
- Campaign Development: Ensure high-quality output from your team, collaborating with the Campaign Team to design innovative campaigns that deliver outstanding results.
- Performance Analysis: Work with our in-house insight team to evaluate campaign performance, ensuring timely delivery of results and incorporating learnings into future initiatives.
- Cross-Department Collaboration: Facilitate effective communication and collaboration across various business areas to ensure cohesive team functioning.
- Organizational Contribution: Actively participate in initiatives that enhance our company culture and reputation as an employer of choice.
We are dedicated to helping you achieve your full potential by accommodating any necessary adjustments throughout your application process. If you require alternative application methods, support in understanding the role, or adjustments to interview procedures, please reach out to us.
SMG is an Equal Opportunity Employer:
We are committed to ensuring equality in the workplace and providing fair opportunities for all individuals, regardless of age, disability, gender, marital status, race, religion, or sexual orientation. We strive to reflect the diversity of our communities and welcome applications from all backgrounds.
