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Toyota Guest Service Coordinator

1 month ago

Hialeah, Florida, United States Headquarter Automotive Full time
Job Title: Toyota Guest Service Coordinator

Headquarter Toyota is seeking a dedicated Guest Service Coordinator to manage the increasing volume of service leads. The ideal candidate will possess a strong work ethic and a customer-service oriented mindset, with the ability to understand and anticipate the needs of automotive customers.

Key Responsibilities:
  • Engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls.
  • Follow and maintain relationships with former customers.
  • Monitor and contact leads.
  • Learn, understand, and follow call and email scripts.
  • Set, confirm, and follow up on appointments.
  • Perform surveys with customers.
  • Answer customer questions.
  • Use the CRM (Customer Relationship Management Software) to log every call, email, and customer communication.
  • Work well with the Management staff and the Service Department.
Qualifications:
  • Adhere to the company's dress code policy.
  • Excellent customer service and communication skills.
  • Strong multi-tasking and organization skills.
  • Basic computer proficiency and phone skills.
  • Ability to work well with others.
  • Flexibility with schedule, including evenings, weekends, and holidays.
  • Bilingual in English and Spanish.
Benefits:

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace. All applicants must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, and drug screens.