CRM Solution Manager

3 days ago

Reston, Virginia, United States Talent Groups Full time

Job Title: CRM Solution Manager

Job Summary:

We are seeking a highly experienced CRM Solution Manager to lead the implementation, integration, and maintenance of our Microsoft Dynamics 365 CRM platform solution. The ideal candidate will have a strong background in CRM solutions, leadership experience, and a proven track record of delivering successful projects.

Key Responsibilities:

  • Lead the implementation, integration, and maintenance of the Microsoft Dynamics 365 CRM platform solution.
  • Manage a team of IT professionals providing guidance, training, and support.
  • Develop and implement business and enterprise software solutions.
  • Collaborate with business stakeholders to understand needs and business processes.
  • Ensure projects are executed with full adherence to enterprise project management practices.
  • Monitor project progress, timelines, and budget.
  • Identify, highlight, and manage risk appropriately.

Requirements:

  • 8+ years of proven experience in overseeing the direction, development, and implementation of CRM solutions.
  • +5 years of proven experience managing a Microsoft Dynamics 365 CRM platform solution.
  • 5+ years of proven experience leading, coaching, developing, and managing high-performing technology teams.
  • Strong experience in functional and technical analysis/design with proven analytical and problem-solving skills.
  • Possesses a full range of application management, strategic management, business process improvement, financial management, strong leadership, and influencing skills.
  • Excellent presentation and communication skills, with a demonstrated ability to foster effective relationships with stakeholders and business partners at all levels.

Education:

  • Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 5+ years leadership experience in a relevant area of business or equivalent experience.

Preferred Qualifications:

  • 6+ years CRM experience.
  • 2+ years leading and implementing Power Platform solutions.
  • Excellent communication and analytical skills.
  • Expertise in the Power Platform Center of Excellence (COE) and all governance components.
  • Comfortable facilitating functional workshops with customers, document/capture requirements, and design appropriate solutions.
  • Familiar with DevSecOps or other similar enterprise planning and delivery tools.
  • Experience communicating and translating technical concepts to non-technical customers and business leaders.
  • Experience in business application and app-modernization concepts including no-code/low-code orchestration, application tools, and chatbots.

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