Product Manager CRM

4 weeks ago

Reston, Virginia, United States Acumatica Full time
Job Description

Acumatica is a leading innovator in cloud ERP (Enterprise Resource Planning) with customers worldwide. We are seeking a Product Manager – CRM with expertise in ERP and CRM software to help our business customers drive sales using marketing and sales force automation tools and streamline support processes using case management.

Key Responsibilities
  • Manage the product roadmap from planning to tactical activities.
  • Speak with customers and partners as well as internal teams to understand how our tools are used to meet real-world scenarios.
  • Create, maintain, and present external product roadmaps.
  • Document benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions.
Product Launch Readiness
  • Execute new product release activities and coordination across the entire organization.
  • Review functional design documents and work with the development team with its associated project development plan/schedule.
  • Document new features and communicate the benefits to partners and customers through videos, data sheets, presentations, battle cards, and more.
  • Identify early adopters and manage the beta release process.
  • Review documentation and training materials and provide feedback and guidance to Education teams.
  • Review output of the Quality Assurance group to ensure the needs of customers, prospects, partners, and markets are built and delivered to a high level of satisfaction.
  • Train internal support and services teams on new product capabilities.
Program Management
  • Prepare and monitor quality metrics and drive improvements as needed.
  • Document and present conceptual ideas and design rationale.
  • Ensure sales and partners are conducting proper discovery and analysis of customer projects to mitigate risk and achieve successful deployments.
Customer Success and Support
  • Become the reporting, document management, data visualization, search, and other tools subject matter expert.
  • Resolve escalations from the support, customer success, and implementation teams.
  • Work with support to identify knowledgebase topics and assist with writing articles.

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For this role, the salary range is $100,000-$140,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements.

Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work.

US-based employees:

  • Gain access to healthcare benefits (Medical- one plan 100% ER paid), dental and vision insurance for you and your dependents);
  • Employer paid Short-term/Long-term Disability and Basic life insurance;
  • 401(k) plan and company match;
  • 15 days of PTO (paid time off);
  • 5 sick days;
  • 9 paid holidays
  • 3 Floating Holidays;
  • Paid Parental leave.

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