CRM Business Analyst

3 weeks ago

Reston, Virginia, United States Synechron Full time

Job Title: CRM Business Analyst

Location: NYC

Job Overview:

As a CRM Business Analyst at Synechron, you will play a critical role in driving business outcomes by analyzing and documenting business requirements. You will work closely with end-users, product managers, UX, and other technology partners to develop designs for implementation. In addition, this role will support BAU (e.g., production support, small improvements, and vendor upgrades).

Key Responsibilities:

  • Support product managers on large projects to produce better business outcomes
  • Analyze and decompose current state business processes
  • Define target state business processes and align functional solutions
  • Drive information gathering activities, such as surveying, analyzing, and evaluating processes, products, and services, using internal and external data
  • Develop and present documentation supporting project initiatives, including business cases, project scopes, business and functional requirements, user stories, and use cases, in accordance with established service levels and documentation standards
  • Assist with all phases of the SDLC, with an emphasis on requirements, UAT, and change management
  • Assist in coordinating business unit subject matter expert meetings to solicit and cross-reference business and functional requirements
  • Help ensure the project team adheres to project plans and identifies and resolves discrepancies
  • Support product managers in meetings and presentations, including meeting notes, presentation materials, business reviews, and sign-offs
  • Track deliverables and ensure items are closed within project timelines, including action items, open questions, requirements sign-off, business reviews, etc.
  • Complete assigned project deliverables according to project plans and expected quality
  • Ensure all product documentation, FAQs, and runbooks are captured and up-to-date
  • Work closely with change management and manage user feedback related to CRM products and features
  • Collaborate with product managers to review and prioritize feedback
  • Provide subject matter expertise for new and existing (BAU) products and serve as the first point of contact for the production support team for CRM products

Requirements:

  • The ideal candidate has a strong product sense, product vision, and ability to strategize product delivery
  • Able to actively listen to end-users, business stakeholders, grasp pain-points, and translate them into functional requirements
  • Well-versed in bridging the divide between end-users and engineering teams, i.e., able to speak non-technical jargon with business users and communicate requirements with the right technical details to the engineering team
  • 2-5 years of experience in a large organization or major consulting organization focused on business analysis within equity, fixed income, or investment banking business groups
  • Implementation and integration experience, including different business systems, as well as working with integration tools
  • Excellent attention to detail and thorough documentation skills
  • Strong experience with CRM platforms (Salesforce/Dynamics, etc.) and well-versed in core CRM concepts
  • Hands-on experience configuring Salesforce, including workflows, validation rules, and security controls
  • Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
  • Experience collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks
  • Drive and desire to learn and grow both technical and functional skill sets
  • Inquisitive and continuously focused on identifying inefficiencies and improving business processes
  • Excellent interpersonal skills and ability to thrive in a collaborative environment
  • Goal-oriented, self-motivated, and adaptable to changing situations
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills; must be detail-oriented
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint, as well as other project management and time tracking tools
  • Candidate should have good tech skills:
  • Data discovery skills
  • Data analysis & profiling skills
  • Strong SQL knowledge
  • Salesforce Certifications (Plus, but not required)

We Offer:

  • A highly competitive compensation and benefits package
  • A multinational organization with 55 offices in 20 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan, including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups
  • Cutting-edge projects at the world's leading tier-one banks, financial institutions, and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving, and global work culture

Synechron's Diversity & Inclusion Statement:

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative, Same Difference, is committed to fostering an inclusive culture promoting equality, diversity, and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

  • Senior CRM Business Analyst

    1 week ago

    Reston, Virginia, United States Harnham Full time

    Senior CRM AnalystAdvertisingUnited States- RemoteSalary: $120,000 - $150,000 Company Overview:At Harnham, we're seeking a talented Senior CRM Analyst to join our dynamic team. As a leader in the advertising industry, we're embarking on an exciting journey to leverage Salesforce to elevate client campaigns. With user acceptance testing complete, we're now...

  • Business Systems Analyst

    2 weeks ago

    Reston, Virginia, United States CRM Force Full time

    About the JobAs a Business Systems Analyst at CRM Force, you will play a pivotal role in designing and configuring advanced financial processes using Oracle EBS R12. Your expertise will be instrumental in optimizing systems and exceeding customer expectations.Your ImpactAs an Oracle EBS functional specialist, you will engage in a variety of exciting...

  • Business Systems Analyst

    2 weeks ago

    Reston, Virginia, United States CRM Force Full time

    Transform the Technology Landscape as an Oracle EBS Business AnalystAre you eager to drive innovation and make a real-world impact? We're seeking a dynamic and skilled Oracle EBS Business Analyst to join our global team in the mid-Atlantic region. Enjoy the flexibility of a hybrid work model that promotes work-life balance while allowing you to advance your...

  • Business Systems Analyst

    3 days ago

    Reston, Virginia, United States CRM Force Full time

    About the JobAre you a tech enthusiast eager to transform the technology landscape as an Oracle EBS Business Analyst? We're seeking a dynamic professional to join our global team in the mid-Atlantic region, where innovation drives real-world impact.Enjoy the flexibility of a hybrid work model that promotes work-life balance while allowing you to advance your...

  • SAP SD CRM Business System Analyst

    1 week ago

    Reston, Virginia, United States Applicantz Full time

    About the RoleWe are seeking a highly skilled SAP SD CRM Business System Analyst to join our team at Applicantz. As a key member of our organization, you will be responsible for leading the implementation and configuration of SAP Sales process using SAP CRM Sales, SAP SD & SAP VC modules.The ideal candidate will have 10+ years of SAP consulting experience,...

  • Business Systems Analyst

    3 days ago

    Reston, Virginia, United States CRM Force Full time

    About the JobAre you a tech enthusiast looking to transform the financial landscape as an Oracle EBS Business Analyst? We're seeking a dynamic professional to join our global team in the mid-Atlantic region, where innovation drives real-world impact.Enjoy the flexibility of a hybrid work model that promotes work-life balance while allowing you to advance...

  • Business Systems Analyst

    2 weeks ago

    Reston, Virginia, United States CRM Force Full time

    About the JobAre you a tech enthusiast looking to transform the technology landscape as an Oracle EBS Business Analyst? We're seeking a dynamic and innovative professional to join our global team in the mid-Atlantic region.Your ImpactAs an Oracle EBS functional specialist, you'll play a pivotal role in designing and configuring advanced financial processes,...

  • Business Systems Analyst

    2 weeks ago

    Reston, Virginia, United States CRM Force Full time

    About the JobAre you a tech enthusiast looking to transform the financial landscape? We're seeking an Oracle EBS Business Analyst to join our dynamic global team in the mid-Atlantic region.As a Business Systems Analyst, you'll play a pivotal role in designing and configuring advanced financial processes, using your skills to optimize systems and exceed...

  • Business Intelligence Analyst

    4 hours ago

    Reston, Virginia, United States LHH Full time

    LHH Recruitment Solutions is seeking a Business Intelligence Analyst to play a key role in implementing, administering, and maintaining the CRM system (SAP Hana). The focus will involve generating and running reports from sales, marketing, and research data, preparing impactful presentations, and conducting product and channel reviews. They will have the...

  • Business Systems Analyst

    3 weeks ago

    Reston, Virginia, United States Vernovis Full time

    Job Title: CRM/CCaaS Business AnalystLocation/Work Structure: Hybrid, RemoteCompensation: $95,000About Us:Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities...

  • Business Systems Analyst

    3 weeks ago

    Reston, Virginia, United States Vernovis Full time

    Job Title: CRM/CCaaS Business AnalystLocation/Work Structure: Hybrid, RemoteCompensation: $95,000About Us:Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. We help professionals achieve their career goals by matching them with innovative projects and dynamic direct hire opportunities...

  • Business Systems Analyst

    4 days ago

    Reston, Virginia, United States Insight Global Full time

    Job SummaryThis Business Systems Analyst will play a crucial role in supporting the Field Service organization by promptly learning and understanding system solutions, business processes, and data challenges. They will work closely with business stakeholders and end-users to troubleshoot and resolve issues in SAP, CRM, and other satellite systems.Key...

  • Business Systems Analyst

    3 weeks ago

    Reston, Virginia, United States Insight Global Full time

    About the RoleThis Business Systems Analyst will be responsible for supporting business stakeholders and end users for SAP, CRM, and other satellite systems within Field Service. They will troubleshoot and resolve issues from relevant applications, prepare materials, documentation, and wikis for Business Systems processes and procedures for End Users.Key...

  • Business Systems Analyst

    4 days ago

    Reston, Virginia, United States Royal Business Bank Full time

    Job SummaryRoyal Business Bank is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for performing thorough analysis of business processes and technology to define functional and non-functional requirements for technology solutions.Key ResponsibilitiesElicit and analyze business...

  • Salesforce Business Analyst

    1 month ago

    Reston, Virginia, United States Blue Signal Search Full time

    Salesforce Business Analyst OpportunityBlue Signal Search is seeking a skilled Salesforce Business Analyst to join our client's team. As a leading player in the manufacturing sector, they are looking for an expert to enhance and optimize their sales applications through effective analyst infrastructure management.About the Role:• Act as the primary system...

  • Business Systems Analyst

    4 weeks ago

    Reston, Virginia, United States Heartland Food Products Group Full time

    Job Title: Technical Business AnalystThis is a business analyst role who's primary responsibilities are to review business processes in order to gain a complete understanding of current procedures, identify improvements, redesign business processes, and create alignment with business users to apply technology ensuring excellent results. This includes...

  • Business Systems Analyst

    3 weeks ago

    Reston, Virginia, United States Heartland Food Products Group Full time

    Job Title: Technical Business AnalystThis is a business analyst role who's primary responsibilities are to review business processes in order to gain a complete understanding of current procedures, identify improvements, redesign business processes, and create alignment with business users to apply technology ensuring excellent results. This includes...

  • Business Systems Analyst

    1 month ago

    Reston, Virginia, United States ARMS Full time

    About ARMSARMS is a trusted partner for over 700 public safety agencies nationwide, providing innovative software solutions for CAD, RMS, Mobile Field Reporting, and Parking. Our mission is to help agencies streamline operations and improve public safety outcomes.The Role:We are seeking a highly skilled and motivated Business Analyst with over 3 years of...

  • Business Systems Analyst

    4 weeks ago

    Reston, Virginia, United States ARMS Full time

    About ARMSARMS is a trusted partner for over 700 public safety agencies nationwide, developing innovative software solutions for CAD, RMS, Mobile Field Reporting, and Parking. We help agencies streamline operations and improve public safety outcomes.The Role:We are seeking a highly skilled and motivated Business Analyst with over 3 years of experience in the...

  • CRM Solution Manager

    3 days ago

    Reston, Virginia, United States Talent Groups Full time

    Job Title: CRM Solution ManagerJob Summary:We are seeking a highly experienced CRM Solution Manager to lead the implementation, integration, and maintenance of our Microsoft Dynamics 365 CRM platform solution. The ideal candidate will have a strong background in CRM solutions, leadership experience, and a proven track record of delivering successful...