Technical Support Specialist

4 weeks ago


Schaumburg, Illinois, United States Motorola Solutions Full time

Job Summary

Motorola Solutions is seeking a skilled Technical Support Specialist to join our Astro Infrastructure Technical Support Organization. As a key member of our team, you will provide mission-critical technical support for Motorola ASTRO systems, ensuring public safety for our commercial and government customers.

Key Responsibilities

  • Provide technical support for Motorola ASTRO systems, including troubleshooting and resolving issues.
  • Maintain consistent communication with customers and other Motorola Solutions teams through phone, email, and ticket updates.
  • Collect and document information for initial triage and steps taken towards resolution of incidents.
  • Create knowledge articles for resolution of problems not yet documented in the knowledge database.
  • Ensure support and performance metric requirements are met.
  • Familiarize and comply with Motorola quality, security, and operational policies and practices.
  • Provide feedback and input to help build processes.
  • Responsible for updating and maintaining data used for support.
  • Keep up-to-date knowledge of all systems and applications used to perform day-to-day tasks.

Requirements

  • Working knowledge of Windows/Windows Server OS.
  • Working knowledge of Linux/Unix OS.
  • Experience with Network Troubleshooting.
  • Working knowledge of Server Virtualization including VMWare/ESXi.
  • Experience providing Technical Support via Telephony.
  • Experience working with Remedy, ServiceNow, or other Ticketing Systems.
  • 2+ years of Technical Support experience.

What We Offer

  • Relocation Provided.
  • Medical, Dental, Vision benefits.
  • ~10 Paid Holidays.
  • Employee Stock Purchase Plan.

We are an Equal Opportunity Employer

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.



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