Technical Support Specialist
4 weeks ago
Job Summary
Motorola Solutions is seeking a skilled Technical Support Specialist to join our Astro Infrastructure Technical Support Organization. As a key member of our team, you will provide mission-critical technical support for Motorola ASTRO systems, ensuring public safety for our commercial and government customers.
Key Responsibilities
- Provide technical support for Motorola ASTRO systems, including troubleshooting and resolving issues.
- Maintain consistent communication with customers and other Motorola Solutions teams through phone, email, and ticket updates.
- Collect and document information for initial triage and steps taken towards resolution of incidents.
- Create knowledge articles for resolution of problems not yet documented in the knowledge database.
- Ensure support and performance metric requirements are met.
- Familiarize and comply with Motorola quality, security, and operational policies and practices.
- Provide feedback and input to help build processes.
- Responsible for updating and maintaining data used for support.
- Keep up-to-date knowledge of all systems and applications used to perform day-to-day tasks.
Requirements
- Working knowledge of Windows/Windows Server OS.
- Working knowledge of Linux/Unix OS.
- Experience with Network Troubleshooting.
- Working knowledge of Server Virtualization including VMWare/ESXi.
- Experience providing Technical Support via Telephony.
- Experience working with Remedy, ServiceNow, or other Ticketing Systems.
- 2+ years of Technical Support experience.
What We Offer
- Relocation Provided.
- Medical, Dental, Vision benefits.
- ~10 Paid Holidays.
- Employee Stock Purchase Plan.
We are an Equal Opportunity Employer
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
-
Technical Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Composites One Full timeAt Composites One, we are committed to fostering a culture of Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while taking care of our customers.We are seeking a Technical Support Specialist to join our growing IT Team. As...
-
Field Service Engineer
1 month ago
Schaumburg, Illinois, United States Bodorlaser, Inc Full timeJob Title: Field Service Engineer - Technical Support SpecialistJob Summary:Bodorlaser, Inc. is seeking a highly skilled Field Service Engineer - Technical Support Specialist to join our team. As a Field Service Engineer - Technical Support Specialist, you will be responsible for providing technical support and repair services for our laser machines in the...
-
Administrative Support Specialist
1 month ago
Schaumburg, Illinois, United States Chase Technical Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to support our team's success. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office applications.The successful candidate will be responsible for performing a variety of administrative tasks,...
-
Automation Support Specialist
1 month ago
Schaumburg, Illinois, United States Insight Global Full timeJob SummaryWe are seeking a skilled Automation Support Specialist to join our team at Insight Global. As a key member of our application support team, you will be responsible for providing technical support and troubleshooting assistance to our clients. Key ResponsibilitiesProvide technical support and troubleshooting assistance to clients via phone, email,...
-
Technical Training Content Specialist
4 weeks ago
Schaumburg, Illinois, United States Zurich Insurance Company Ltd Full timeZurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products and services for businesses and individuals. As a Technical Training Content Specialist, you will support our Zurich Resilience Solutions (ZRS) organization in creating engaging and effective learning content. This role involves...
-
Schaumburg, Illinois, United States Motorola Solutions Full timeJob SummaryWe are seeking a skilled Customer Support Specialist to join our team at Motorola Solutions. As a key member of our support team, you will provide critical technical assistance to our customers who rely on our ASTRO systems for public safety.Key ResponsibilitiesProvide mission-critical technical support for Motorola ASTRO systemsSupport public...
-
Customer Support Specialist II
1 month ago
Schaumburg, Illinois, United States Motorola Solutions Full timeJob SummaryMotorola Solutions is seeking a highly skilled Customer Support Specialist II to join our team. As a key member of our support team, you will provide mission-critical technical support to our customers, ensuring their Motorola ASTRO systems are running smoothly.Key ResponsibilitiesProvide technical support via phone, email, and ticket updates to...
-
Technical Sales Specialist
4 weeks ago
Schaumburg, Illinois, United States Misumi USA Full timeAbout the RoleThe Inside Technical Sales Specialist will be responsible for generating new business and engaging existing customers to understand their needs and provide customized solutions.Key ResponsibilitiesManage a large portfolio of existing and new customers' accounts, covering the full sales cycle from lead qualifications to working on engineering...
-
Administrative Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Garrison Associates LLC Full timeJob Title: Administrative Support SpecialistGarrison Associates LLC is seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide administrative support to our 15-person team, including coordinating travel arrangements, managing expenses, and maintaining a visitor log.Key...
-
Executive Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Rely Services® Full timeJob Title: Executive Support SpecialistLocation: Not SpecifiedPay rate: $20 to $25/Hr. We are seeking a mid-level Executive Support Specialist local to the area who can join immediately. Responsibilities:This role combines both Executive Support and Driver responsibilities, requiring a proactive approach in maintaining functionality and managing Executive...
-
Medical Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Golden Touch Home Care Services, LLC Full timeJob Title: Medical Support SpecialistJob Summary:Schamburg Immediate Care is seeking a skilled and compassionate Medical Support Specialist to join our team in Schaumburg, Illinois on a full time basis.This position will report to the Director of Medical Services and will be primarily responsible for assisting in the delivery of quality healthcare services...
-
Electrical Engineer Specialist
1 month ago
Schaumburg, Illinois, United States Aspen Technical Staffing Full timeJob SummaryAspen Technical Staffing is seeking an experienced Electrical Engineer to join our team. The ideal candidate will have a strong background in commercial and industrial power system design, with expertise in low and medium voltage systems.Key ResponsibilitiesDesign and develop commercial and industrial power systems, including low and medium...
-
Customer Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Motorola Solutions Full timeJob SummaryThe Customer Support Technician II is a key role within the Motorola Solutions team, responsible for providing mission-critical technical support to our customers. This position requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support...
-
Administrative Support Specialist
1 month ago
Schaumburg, Illinois, United States The LaSalle Group Full timeWe are seeking a highly motivated and enthusiastic Administrative Support Specialist to join our team at The LaSalle Group. This role offers a unique opportunity to work in a positive and team-based environment, providing administrative support to our clients and staff.Key Responsibilities:Handle inbound and outbound calls to provide exceptional customer...
-
Administrative Support Specialist
1 month ago
Schaumburg, Illinois, United States Accounting firm Full timeJob SummaryWe are seeking a highly skilled and organized Administrative Support Specialist to join our Accounting firm team. The ideal candidate will have excellent communication skills, be proficient in Quick Books Pro, Excel, Microsoft Word, Outlook, and the Internet, and have the ability to work efficiently while being accurate.Key...
-
Customer Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Customer Support Technician II, you'll play a critical role in ensuring the availability of mission-critical radio systems for our commercial and government customers.Key ResponsibilitiesProvide technical support for Motorola ASTRO systems,...
-
Customer Support Specialist II
4 weeks ago
Schaumburg, Illinois, United States Motorola Solutions Full timeAt Motorola Solutions, we're driven by a shared purpose - ensuring public safety for our commercial and government customers. As a Customer Support Technician II, you'll play a critical role in delivering a great customer experience and resolving technical issues with our mission-critical radio systems.Key Responsibilities:Provide technical support for...
-
Technical Sales Engineer
1 month ago
Schaumburg, Illinois, United States Texas Instruments Full timeAbout the RoleWe are seeking a highly skilled Technical Sales Engineer to join our team at Texas Instruments. As a Technical Sales Engineer, you will play a critical role in shaping the future of electronics by working with our customers to understand their needs and develop solutions that meet their requirements.Key ResponsibilitiesDevelop and maintain...
-
Customer Support Specialist III
4 weeks ago
Schaumburg, Illinois, United States Motorola Solutions Full timeJob Description:The Centralized Managed and Support Operations - Software Enterprise (CMSO-SE) organization at Motorola Solutions is seeking a highly skilled Customer Support Technician III to provide top-notch support experiences for mission-critical customers.This role is part of the Flex VIP Support team, which handles complex customer cases and provides...
-
Administrative Support Specialist
4 weeks ago
Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full timeJob SummaryWe are seeking a highly organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a key member of our team, your attention to detail, dedication to client relations, and sales-mindedness will equip you for this versatile position. Your contributions as a motivated...