Technical Training Content Specialist

3 weeks ago


Schaumburg, Illinois, United States Zurich Insurance Company Ltd Full time

Zurich North America is a leading provider of commercial property-casualty insurance solutions and risk management products and services for businesses and individuals. As a Technical Training Content Specialist, you will support our Zurich Resilience Solutions (ZRS) organization in creating engaging and effective learning content.

This role involves designing and developing training programs and content of a technical and developmental nature. You will collaborate with subject matter experts and stakeholders to identify training needs and develop solutions that enhance the technical competencies of employees.

Key Responsibilities:

  • Design and develop interactive learning materials, including e-learning modules, instructional videos, job aids, and other training resources.
  • Conduct training needs analyses to identify skill gaps and determine learning objectives.
  • Collaborate with subject matter experts and stakeholders to gather information and ensure the accuracy and relevance of training content.
  • Apply instructional design principles and methodologies to create effective training programs that meet the needs of technical engineering professionals.
  • Manage training materials within the Learning Management System (LMS), track learner progress, and provide data analytics.
  • Review, revise, and enhance training materials to ensure they are up-to-date, accurate, and aligned with industry standards and organizational goals.
  • Program manage end-to-end learning experiences, including scheduling, resource allocation, and stakeholder communication.
  • Assess the effectiveness of training programs and identify areas for improvement.

Salary: $120,000 - $180,000 per year, depending on experience.

Required Qualifications:

  • Bachelor's Degree and 6 or more years of experience in the Communications or Project Management area OR High School Diploma or Equivalent and 8 or more years of experience in the Communications or Project Management area AND Experience in instructional design, content creation, or a related role.

Preferred Qualifications:

  • 5+ years of experience in instructional design, training content creation, or a related role, preferably within a technical, engineering, or insurance environment.
  • Proficiency using e-learning authoring tools, multimedia design software, and Learning Management Systems.
  • Technical Writing experience.
  • Customer education and training methodologies.
  • Proven ability to collaborate and work in a global team environment.
  • Performance consulting and analytical thinking.
  • Adaptable and flexible to exploring new tools and ways of working.
  • Certifications or bachelor's degree in instructional design, talent development, or program management.

Zurich offers a comprehensive benefits package and competitive compensation. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Join us in building a brighter future for our colleagues, customers, and the communities we serve. This role is based in Schaumburg, IL, and offers a hybrid work environment.



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