Client Relations Specialist
2 weeks ago
Client Relations Specialist (Fluent in Estonian, Russian, and English) - Remote, Full-Time
Imagine being part of a premier SaaS, Software, or Hardware solutions provider.
Join our Client Relations team and excel in a diverse and multilingual setting while working from the comfort of your home.
Enhance your capabilities by acquiring new skills and reaching ambitious objectives through our People First management philosophy.
Key Responsibilities:
- Deliver outstanding customer assistance through phone, email, and chat communications
- Foster positive and enduring relationships with clients
- Achieve team performance metrics
- Stay informed about the latest technological advancements
- Handle sensitive client information with care
- Implement best practices for customer satisfaction
- Maintain a comprehensive understanding of our clients' offerings
- Collaborate with developers and other departments across various tech firms
Qualifications for Success:
- Proficient in Estonian and upper-intermediate in Russian and English
- Strong analytical and research capabilities
- Positive demeanor and a sense of responsibility
- Personal laptop or computer (minimum 8GB RAM) and reliable internet connection (at least 50 Mbps download and 40 Mbps upload)
Preferred Qualifications:
- Background in customer service
- Familiarity with CRM platforms
Benefits and Advantages:
- Consistent work schedule, Monday to Friday, 9 AM to 5 PM CET
- Fully remote work opportunity
- Inclusive international workplace
- Compensation in USD
- Incentives for employee referrals
- Comprehensive paid training and onboarding
- Focus on work-life balance
- Supportive management dedicated to your professional development and long-term collaboration
- Encouraging environment for personal growth
About Us:
Hubstaff is a leading provider of Support-as-a-Service, delivering secure technical, customer support, and CX services to technology companies worldwide. We collaborate with clients from numerous countries and communicate in a multitude of languages.
Since our inception, we have established ourselves as a frontrunner in premium outsourced customer support, expanding globally with multiple operational hubs.
We prioritize our team members, offering them exceptional care, personalized attention, and a positive work experience.
We embrace individuals from diverse backgrounds and experiences. We encourage you to submit your CV, highlighting your unique skills.
Our hiring process is impartial, ensuring that all candidates are evaluated without regard to race, gender, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
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