Bakery Operations Manager

1 week ago

Lanham, Maryland, United States Nothing Bundt Cakes Full time
Job Title: Assistant Bakery Manager

At Nothing Bundt Cakes, we're looking for a talented and motivated Assistant Bakery Manager to join our team. As a key member of our bakery operations, you'll play a crucial role in ensuring the highest-quality cakes, a warm and welcoming environment, and a superior guest experience.

Key Responsibilities:
  • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
  • Partner with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
  • Support the Bakery Manager in recruiting, selecting, and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
  • Ensure Nothing Bundt Cakes product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and Nothing Bundt Cakes policies and procedures.
  • Assist the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
  • Co-manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Co-facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
  • Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
  • Assist Lead Operator with other duties as assigned, such as order fulfillment, weekly sales productivity goals, hiring and performance management, team schedules, inventory par levels, co-managing controllable expenses, and administrative functions.
Core Values and Leadership Competencies:
  • Servant's Heart: Goes above and beyond to support and develop the team and create a superior guest experience. Keeps the good of the team and guest ahead of personal interests or gain. Leads by example and displays humility and empathy for others.
  • Spirit of a Champion: Demonstrates an intense drive, a commitment to excellence, and a passion to succeed. Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a sense of urgency, exercises sound judgment, and seeks feedback to improve performance.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts and energizes others. Builds positive, productive relationships and communicates often and openly. Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills, and Abilities:
  • Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Has the ability to delegate tasks, communicate clear expectations, direct others' work, and manage performance.
  • Is highly organized and resourceful, can balance multiple priorities, and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications, and Work Experience Requirements:
  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of guest-facing experience in a retail, restaurant, or foodservice environment, preferably in a lead role with progressive managerial responsibilities.
  • Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Foodservice safety training certificate (may be required to obtain within 30 days of employment).
  • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation is commensurate with experience. This position is salaried, includes benefits, Paid Time Off, and bonus eligible.

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