Elevator Operations Manager

14 hours ago


Lanham, Maryland, United States Mitsubishi Electric US, Inc. Full time
Job Summary

This role oversees all aspects of construction, modernization, and service for the Elevator/Escalator Division at the DC Branch.

The successful candidate will be responsible for managing field operations, meeting business plan goals, and adhering to MEUS/EED quality and safety guidelines.

Key Responsibilities
  • Manage construction, modernization, and service field operations for the DC Branch.
  • Meet business plan objectives while following MEUS/EED quality and safety guidelines.
  • Implement initiatives to improve labor and office efficiency.
  • Coordinate and supervise training to enhance labor and office efficiency.
  • Develop and implement product improvements for existing and new products.
  • Oversee all field-related activities.
  • Manage and monitor labor hours to ensure targets, goals, and objectives are met.
  • Coordinate training for installation and service field staff.
  • Direct field operations to ensure customer satisfaction and service retention.
  • Develop and maintain strong customer relationships.
  • Prepare installation reports and training manuals as required.
  • Seek improvements in existing methods and means of branch operations.
  • Utilize Total Service, Salesforce, and other company-specific computer tools.
  • Maintain strong relationships with local industry professionals.
  • Perform water damage reports and lead the timely submission of replacement costs for parts and labor.
  • Supervise project management staff and oversee project management-related activities.
  • Manage all financial activities of branch operations, including A/R, A/P, labor hours, and cash flow.
  • Oversee and coordinate training for modernization field staff.
  • Develop and maintain a successful relationship with the local IUEC business agent.
  • Assist sales teams as needed to meet business plan objectives.
  • Assist with on-call service after hours to address urgent matters.
  • Direct and oversee modernization surveys for the branch.
Requirements
  • 15+ years of industry-related experience.
  • 10+ years of industry field experience.
  • 10+ years of managerial and/or supervisory experience.
  • Construction Management experience.
  • Service Management experience.
  • Minimum OSHA 30.
  • Operations experience preferred but not required.
  • Valid driver's license with an acceptable driving record.
  • Project Management courses or experience preferred but not required.
  • Proficient in MS Outlook, Project, Word, Excel, and PowerPoint.

The pay range for this position is expected to be between $140,000 and $192,000/year, with additional compensation and benefits available.

This is an at-will position, and the Company reserves the right to modify base salary and other discretionary payments at any time.

We are an equal employment opportunity employer and comply with federal law regarding employment eligibility verification.


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