Restaurant Operations Manager

4 weeks ago


Warrendale, Pennsylvania, United States J and J Hospitality Group LLC Full time
Job Summary

Aviva Brick Oven in Warrendale is seeking an experienced Restaurant Operations Manager to oversee the day-to-day operations of the dining room and take-out area. The ideal candidate will have a proven track record of managing front of house staff, ensuring exceptional customer service, and maintaining a clean and organized environment.

Key Responsibilities:

  • Manage a team of front of house staff, including scheduling, training, and general supervision
  • Oversee the completion of opening and closing duties, ensuring the cleanliness of the entire restaurant
  • Assist with daily deposits and balancing cash drawers
  • Edit menus through 3rd party software and in-house
  • Perform weekly bar inventory
  • Provide excellent customer service and leadership to employees
  • Enforce and monitor health, safety, and sanitation standards
  • Handle guest complaints according to guidelines
  • Collaborate with the General Manager and Kitchen Management to provide a seamless experience

Requirements:

  • 1+ years of restaurant experience
  • Excellent customer service and interpersonal skills
  • Organized and capable of multi-tasking with attention to detail
  • Knowledge of Microsoft applications, including Word and Excel
  • High standards of personal hygiene and personal appearance
  • Ability to be on feet for several hours at a time
  • Experience using POS systems preferred

We are a family-owned and operated restaurant with a strong customer base. We have an open kitchen, so cleanliness and professionalism are essential.



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