Telecommunications Coordinator

7 days ago


Richmond, Virginia, United States Lorven Technologies Full time
Job Title: VDOT Technical Support Analyst 4_Richmond, VA

Job Summary:

Lorven Technologies is seeking a highly skilled Telecommunications Coordinator to join our team. As a key member of our IT division, you will be responsible for providing exceptional customer service and technical support for our telecommunications devices and services.

Key Responsibilities:

  • Monitor and process inbound requests for telecommunications devices and services in TEBS.
  • Track orders to completion and ensure accurate details are captured in the asset management system.
  • Provision and configure wireless mobile devices, including smartphones, tablets, and MiFis, in an Enterprise environment.
  • Provide in-person support and troubleshooting for customers.
  • Review and analyze telecommunications billing, identifying trends, errors, and filing disputes as necessary.
  • Administer a VOIP environment, including provisioning devices and services.

Requirements:

  • Experience with request, order, and inventory management.
  • Proficiency in provisioning and customer service.
  • Basic understanding of circuits and network items for ordering, tracking inventory, and reconciling billing.

What We Offer:

Lorven Technologies offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for telecommunications, we encourage you to apply for this exciting opportunity.



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