Collection Specialist
4 days ago
We are seeking a highly skilled and experienced Collection Specialist to join our team at Dovenmuehle Mortgage, Inc. as a Collections Counselor I. In this role, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our clients.
Key Responsibilities- Delinquent Account Resolution: Answer high volumes of inbound calls and/or generate outbound calls to delinquent borrowers to resolve account issues and collect payments.
- Counseling and Communication: Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
- Financial Analysis: Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
- Loss Mitigation Assistance: Offer Loss Mitigation assistance and explain options and processes in detail.
- Regulatory Compliance: Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
- Documentation and Record-Keeping: Maintain and document mortgage collection systems and databases with all activities and communications.
- Goal-Oriented Performance: Consistently meet or exceed monthly goals.
- Education: High School diploma or equivalent.
- Technical Skills: Solid PC skills, including Microsoft applications and loan servicing platforms.
- Experience: 1-2 years of collection experience or customer service experience.
- Soft Skills: Analytical and problem-solving skills, attention to detail, effective communication skills, and ability to negotiate with others.
- Loan Servicing Software: Knowledge of loan servicing software/systems.
- Collection Experience: Collection experience.
- Call Center Experience: Call center experience.
- Bilingual: Bilingual in Spanish - must pass bilingual certification.
The employee must be comfortable in either an on-site office setting or a quiet, designated work-from-home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.
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Mortgage Collections Specialist
7 days ago
Elgin, Illinois, United States Dovenmuehle Mortgage, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Mortgage Collections Specialist to join our team at Dovenmuehle Mortgage, Inc. As a key member of our collections team, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our clients.Key ResponsibilitiesDelinquent Account Resolution: Resolve...
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Bilingual Collections Specialist
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Elgin, Illinois, United States Dovenmuehle Mortgage, Inc. Full timeJob SummaryWe are seeking a highly skilled and bilingual Collections Counselor to join our team at Dovenmuehle Mortgage, Inc. As a Collections Counselor, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our clients.Key ResponsibilitiesDelinquent Account Resolution: Answer high-volume inbound calls and/or...
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