Collection Specialist

4 days ago


Elgin, Illinois, United States Dovenmuehle Mortgage, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Collection Specialist to join our team at Dovenmuehle Mortgage, Inc. as a Collections Counselor I. In this role, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our clients.

Key Responsibilities
  • Delinquent Account Resolution: Answer high volumes of inbound calls and/or generate outbound calls to delinquent borrowers to resolve account issues and collect payments.
  • Counseling and Communication: Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
  • Financial Analysis: Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
  • Loss Mitigation Assistance: Offer Loss Mitigation assistance and explain options and processes in detail.
  • Regulatory Compliance: Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
  • Documentation and Record-Keeping: Maintain and document mortgage collection systems and databases with all activities and communications.
  • Goal-Oriented Performance: Consistently meet or exceed monthly goals.
Requirements
  • Education: High School diploma or equivalent.
  • Technical Skills: Solid PC skills, including Microsoft applications and loan servicing platforms.
  • Experience: 1-2 years of collection experience or customer service experience.
  • Soft Skills: Analytical and problem-solving skills, attention to detail, effective communication skills, and ability to negotiate with others.
Preferred Qualifications
  • Loan Servicing Software: Knowledge of loan servicing software/systems.
  • Collection Experience: Collection experience.
  • Call Center Experience: Call center experience.
  • Bilingual: Bilingual in Spanish - must pass bilingual certification.
Work Environment

The employee must be comfortable in either an on-site office setting or a quiet, designated work-from-home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.



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