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Healthcare Customer Service Specialist
2 months ago
Position Overview:
The Patient Services Representative (PSR) plays a crucial role in the healthcare environment by managing patient interactions and ensuring a seamless experience.
Key Responsibilities:
- Respond to incoming calls and provide assistance to patients in a professional manner.
- Welcome patients upon arrival and facilitate their check-in process.
- Maintain and update patient records, including insurance details, in the system.
- Conduct thorough verification and analysis of health insurance benefits to ensure coverage accuracy.
- Process co-payments and manage financial transactions efficiently.
Qualifications:
- Strong communication skills and a customer-focused attitude.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Experience in healthcare or customer service is preferred.
