Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.
Key Responsibilities- Provide excellent customer service, ensuring high levels of satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, adhering to company policies and procedures
- Meet and exceed sales goals, driving business growth and revenue
- Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
- Maintain a clean and organized store environment, ensuring a positive customer experience
- Load and unload delivery trucks, assisting with inventory management and control
- Participate in ongoing training and development, enhancing skills and knowledge to drive business success
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least one year of experience in a customer-facing role, preferably in retail or sales
- Valid driver's license and reliable transportation
- Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
- Strong communication and interpersonal skills, with a focus on customer service and relationship-building
- Previous experience working in a delivery, retail, or customer service position
- Knowledge of paint and paint-related products, with experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in multiple languages, including Spanish
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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