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Senior Manager, Digital Technology ITSM
1 month ago
Transforming the way we work is at the heart of ServiceNow's mission. As a Senior Manager, Digital Technology ITSM, you will play a key role in driving this transformation by leading best practice initiatives and driving continual process improvements across the Digital Technology organization.
Establishing ITSM standards, driving education and awareness of ITSM practices, providing governance and oversight into Digital Technology practices, and leading enterprise change and problem management functions are just a few of the responsibilities of this critical role.
To be successful in this role, you will need to have a minimum of 10+ years related experience working in large, global, technology functions, a minimum of 5 years leadership and management experience, ITIL V3 or V4 certification, experience leading enterprise governance programs, experience with IT Change Management, experience with ServiceNow products and services, strong analytical and problem-solving skills, and excellent communication skills.
We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
