Warranty Experience Lead
1 week ago
**About the Role:** Warranty Experience Lead
We are seeking an experienced Warranty Experience Lead to join our team at PulteGroup. As a key member of our homeowner services team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership journey.
Responsibilities:
- Conduct in-person homeowner assessments
- Determine corrective work orders
- Lead root-cause analysis
- Manage trades to completion of service requests
- Establish and maintain positive customer relationships
- Perform quality inspections of homes prior to delivery
- Determine trade accountability for back charges and POs
- Authorize payment for work performed up to approval limits
- Follow applicable legal protocol and process necessary workflow
Requirements:
- Minimum 1-3 years customer service and warranty experience or equivalent
- Strong customer orientation and ability to adapt/respond to different personality types
- Strong emphasis on quality of service and follow-up
- Basic construction skills and knowledge
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Ability to manage warranty/customer service processes
- Basic computer skills
- Conflict resolution skills
- Cost management
Salary: $80,000 - $100,000 per year
Benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
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Customer Care Manager II
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Covington, United States PulteGroup Full time**Job Title:** Customer Care Manager IIWe are seeking an experienced Homeowner Services Coordinator to join our team at PulteGroup. As a key member of our homeowner services team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership journey.About the Role:In this role, you will be...
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Customer Care Manager II
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