Warranty Experience Lead

1 week ago


Covington, United States PulteGroup Full time

**About the Role:** Warranty Experience Lead

We are seeking an experienced Warranty Experience Lead to join our team at PulteGroup. As a key member of our homeowner services team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership journey.

Responsibilities:

  • Conduct in-person homeowner assessments
  • Determine corrective work orders
  • Lead root-cause analysis
  • Manage trades to completion of service requests
  • Establish and maintain positive customer relationships
  • Perform quality inspections of homes prior to delivery
  • Determine trade accountability for back charges and POs
  • Authorize payment for work performed up to approval limits
  • Follow applicable legal protocol and process necessary workflow

Requirements:

  • Minimum 1-3 years customer service and warranty experience or equivalent
  • Strong customer orientation and ability to adapt/respond to different personality types
  • Strong emphasis on quality of service and follow-up
  • Basic construction skills and knowledge
  • Excellent communication and listening skills
  • Analytical ability necessary to perform root cause analysis
  • Ability to manage warranty/customer service processes
  • Basic computer skills
  • Conflict resolution skills
  • Cost management

Salary: $80,000 - $100,000 per year

Benefits:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and development


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