Customer Service Operations Manager

1 week ago


Covington, United States Pulte Group, Inc. Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Pulte Group, Inc.

Job Description

This is a full-time position that involves managing customer service processes, ensuring quality of service, and maintaining positive customer relationships. The ideal candidate will have a strong emphasis on problem-solving, analytical skills, and effective communication.

Key Responsibilities:

  • Manage customer complaints and concerns in a timely and professional manner.
  • Develop and implement process improvements to enhance customer satisfaction and experience.
  • Collaborate with cross-functional teams to resolve issues and achieve business objectives.
  • Conduct root cause analysis to identify and address systemic problems.
  • Maintain accurate records and reports to track performance and progress.

Requirements

To be successful in this role, you must have:

  • A minimum of 1-3 years of experience in customer service and warranty management.
  • Strong customer orientation and ability to adapt/respond to different personality types.
  • Excellent communication and listening skills.
  • Basic construction knowledge and analytical ability.
  • Ability to work in various weather conditions and lift up to 80 pounds.

Benefits and Compensation

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, as well as comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?

Pulte Group, Inc. is an equal opportunity employer and values diversity in the workplace. We offer a dynamic and supportive environment where you can grow and develop your career. If you are passionate about delivering exceptional customer experiences and want to join a leading homebuilding company, please apply today



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