HVAC Sales Associate

4 days ago

Wilmington, North Carolina, United States Watsco Full time
About the Role

We are seeking a highly motivated and customer-focused HVAC Sales Associate to join our team at Carrier Enterprise. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting sales, and maintaining a deep understanding of our HVAC/R product inventory.

Key Responsibilities
  • Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
  • Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
  • Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
  • Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and reports any discrepancies to the store manager.
  • Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
  • Sales Promotion: Promote sales and special offers to customers, upsell products when appropriate, and identify opportunities to cross-sell related items.
  • Safety Compliance: Adhere to safety protocols and ensure a clean and organized sales counter area. Maintain a safe working environment for both customers and colleagues.
  • Documentation: Accurately complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
About Us

Carrier Enterprise is a subsidiary of Watsco, Inc., one of the largest independent HVAC/R distribution companies in the world. We proudly distribute industry-leading brands such as Carrier, Bryant, Payne, and other brands of HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies, and accessories.

We have approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, with over 2,000 employees. Our vast footprint, inventory, and e-Commerce platform allow us to provide our customers with best-in-class service when they need it and where they need it.

We are dedicated to providing Comfort Excellence to the HVAC/R industry and strive to deliver the best products with best-in-class customer service. Our customers and employees make the difference, and we have vast opportunities at our stores, distribution centers, field offices, business units, and Headquarters location.

We are an Equal Opportunity Employer and offer a competitive total pay and benefits package, including health, dental, vision, life insurance, and 401(k). We also offer tuition reimbursement, paid holidays, and employee discount programs.

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