Senior Desktop Support Specialist

4 weeks ago

Arlington, Virginia, United States Leidos Full time
Job Summary

Leidos is seeking a skilled Senior Desktop Support Technician to join our team in Arlington, VA. As a key member of the Field Services team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.

Key Responsibilities
  • Properly troubleshoot and resolve user computer issues, including hardware and software-related concerns.
  • Assist junior technicians in resolving complex issues.
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
  • Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.
  • Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.
  • Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues.
  • Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.
  • Work directly with VIP and executive-level customers to provide premier computer and network support.
Requirements
  • US Citizen.
  • DoD Secret Clearance.
  • HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification.
  • Must demonstrated expertise in IT Enterprise Operations.
  • Experience with Microsoft Windows OS, version 10.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
  • Basic network troubleshooting skills.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
Preferred Qualifications
  • Organized and detail-oriented.
  • Strong leadership skills.
  • Self-motivated/ self-directing.
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building.
  • Ability to manage and prioritize own work, and that of their team.
  • Independent decision making.
  • Analytical thinking; thinking out of the box.
  • Ability to effectively communicate with all organizational levels (SME to Senior Management).
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Pay Range: $79,500.00 - $92,000.00

Original Posting Date: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

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