Information Technology Specialist V

2 weeks ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:

The Texas Department of Aging & Disability Services is seeking a highly skilled Information Technology Support Specialist V to join our team. As a key member of our Learning Systems Support team, you will provide advanced IT support work, working under minimal supervision with latitude for the use of initiative and independent judgment.

Key Responsibilities:
  • Provide Tier 2 support for the Learning Management Systems, including monitoring Remedy tickets and completing course checks and course reviews prior to learning system implementation.
  • Work with end users to resolve complex technical issues, including system login, navigation, course credit, accessing courses, and quiz resets.
  • Collaborate with the Information Technology Services team to ensure successful installation of eLearning development software for staff.
  • Perform Quality Assurance tasks to verify standards and system requirements are met prior to approving development products for go live in our Learning Management Systems.
  • Coordinate site planning and preparation regarding changes to computer or data communications configurations and ensure that requirements are met.
  • Assign logons and rights, print queues, and directory structures; reset passwords; create departmental groups; and run security software.
  • Maintain inventory of information technology assets, including quarterly maintaining Course inventory to ensure only relevant products are active.
  • Prepare reports on systems efficiency and utilization, including contributing to and preparing reports, project plans, recommendations, and instructions for learning systems and related applications.
Requirements:
  • Ability to analyze systems and procedures in order to write and revise instructional materials and troubleshooting guides.
  • Ability to conduct research, compose, review, illustrate, and edit technical documents, materials, and reports.
  • Ability to communicate effectively and diplomatically with a variety of stakeholders and end users.
  • Ability to recognize, analyze, and resolve complex functional and technical issues.
  • Ability to study and evaluate for standards and procedures.
  • Ability to multi-task and prioritize work effectively as daily workload changes.
  • Ability to learn software functionality independently and under tutelage as necessary.
  • Ability to escalate and coordinate solutions to problems appropriately and effectively.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Skill in oral and written communication, in instructing others, in facilitating workshops, and in the use of a computer and applicable software.
  • Skill in coordinating activities, in the use of a computer and applicable software, and in critical thinking.
  • Knowledge of the techniques and methods of planning, organizing, and writing various types of materials.
  • Knowledge of the limitations and capabilities of computer software and computer operating systems.
  • Knowledge of learning management systems, group processes, group dynamics, and interpersonal relations.
  • Ability to operate information technology systems and to communicate effectively.
  • Knowledge of the practices, principles, and techniques of computer operations; information systems; computer software and hardware; and information security policies and procedures.
  • Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Working Conditions:

This position is part of the Learning Systems Support team and requires working under minimal supervision with latitude for the use of initiative and independent judgment.

Education and Experience:

Must have some or most of the following skills and experience.

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